Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox crashes! I CAN'T OPEN IT AT ALL!

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

more options

Firefox will not open ever since my computer shut down unexpectedly, even in safe mode. All my website information in of firefox and I can't remember some of the websites I need to access for school.

Firefox will not open ever since my computer shut down unexpectedly, even in safe mode. All my website information in of firefox and I can't remember some of the websites I need to access for school.

Kaikki vastaukset (1)

more options

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: