Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox is blocked on my computer. How do I fix this?

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja philipp

Wuorir
Wuorir
more options

When I click on Firefox, a message comes on stating "can't load XPCOM." I tried turning off the firewall and numerous scans and troubleshooter tools to no avail. How do I fix this? Thank you for your time.

When I click on Firefox, a message comes on stating "can't load XPCOM." I tried turning off the firewall and numerous scans and troubleshooter tools to no avail. How do I fix this? Thank you for your time.

Kaikki vastaukset (1)

philipp
philipp
  • Moderator
more options

hi Wuorir, this is a problem that is usually caused by a windows system restore. please first try a clean reinstall of firefox:

  • download the full firefox setup file from https://www.mozilla.org/firefox/all/
  • uninstall firefox on the machine
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox

in case this did not help, the xpcom error message at startup might also be caused by third-party security tools: http://kb.mozillazine.org/Browser_will_not_start_up#.22Couldn.27t_load_XPCOM.22_error