Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Password protected PDF says it is downloaded but is not

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 5 näyttöä
  • Viimeisin kirjoittaja cor-el

LeeFrac
LeeFrac
more options

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

Kaikki vastaukset (3)

Snowydogs
Snowydogs
more options

Hello,

I think disabling your anti-virus system may let the PDF download. Let me know what happens!

Cheers,

Snowycats

LeeFrac
LeeFrac Kysymyksen kysyjä
more options

Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you saving the file or are you opening the file directly in the Adobe Reader?

Did you check the Windows %temp% folder?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.