Can't send emails but I can receive them with TB
I can't send emails and I get this message -
Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password
Chosen solution
Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.
Read this answer in context 👍 0All Replies (2)
If you told Thunderbird to remember your account password, try to delete the old password. At the top right of the Thunderbird window, click the menu button ≡ > Settings > Privacy & Security > Passwords > Saved Passwords
Select the SMTP password for your BT account - Remove. Thunderbird should then prompt you for the new password the next time you attempt to send a message.
Chosen Solution
Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.