Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Thunderbird Not updating error

  • 2 پاسخ
  • 0 have this problem
  • 1 view
  • آخرین پاسخ توسّط prv.hg

prv.hg
prv.hg
more options

Previously I raised a question where I had a regular message from TB about failure to update and advising me to go to website to download 91.10.0 and then run it to install.

I though I had solved it but....

Thunderbird has automatically updated itself to 102.0.2 (64 bit) without my intervention - despite the release notes saying it is only offered as a direct download and not an upgrade. It has since updated itself to currently 102.0.3 However, TB reminds me every day with a message stating that it cannot do an update and wants me to visit the TB site and download. I am on the release update channel.

I assume some software switch is stuck and saying that there is an update when there isn't and posting the reminder. Is there some way of clearing this? I have cleaned the cache several times and clean installed the previous [91.10 version?] twice.

Previously I raised a question where I had a regular message from TB about failure to update and advising me to go to website to download 91.10.0 and then run it to install. I though I had solved it but.... Thunderbird has automatically updated itself to 102.0.2 (64 bit) without my intervention - despite the release notes saying it is only offered as a direct download and not an upgrade. It has since updated itself to currently 102.0.3 However, TB reminds me every day with a message stating that it cannot do an update and wants me to visit the TB site and download. I am on the release update channel. I assume some software switch is stuck and saying that there is an update when there isn't and posting the reminder. Is there some way of clearing this? I have cleaned the cache several times and clean installed the previous [91.10 version?] twice.

Modified by Wayne Mery

Chosen solution

If you use Avast, try the suggestion at https://support.mozilla.org/en-US/questions/1384853#answer-1525849

Read this answer in context 👍 1

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you use Avast, try the suggestion at https://support.mozilla.org/en-US/questions/1384853#answer-1525849

prv.hg
prv.hg Question owner
more options

Thank You. I had not considered Avast was 'getting in the way'. Followed the link to add an Exclusion and by the time I had got back to Thunderbird it had updated itself. Excellent.