Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hacked Account Resulted in Loss of Sync Data

  • 15 پاسخ
  • 1 has this problem
  • 18 views
  • آخرین پاسخ توسّط user4049897

more options

This morning, someone hacked into my account and erased all of my sync data, including bookmarks and passwords. I want to undo those unauthorized changes to get my synced data back.

This morning, someone hacked into my account and erased all of my sync data, including bookmarks and passwords. I want to undo those unauthorized changes to get my synced data back.

All Replies (15)

more options

Sorry to hear about this problem. I am not aware of any way to recover a backup of your older Sync data. However, at least for bookmarks, you should have a backup in your Windows installation of Firefox that you can recover using the Restore menu. More info in this article: Restore bookmarks from backup or move them to another computer. Does that work?

more options

Sinc does not store old data.

Shut down the old sync. Then create a new account. or Resetting the sync password, or changing its e-mail, will remove all data from the servers.

The data in your profiles will not be affected.

more options

By law, victims of hacking are entitled to have their data recovered.

more options

Juneteenth said

By law, victims of hacking are entitled to have their data recovered.

Really? I haven't heard of that. You can try the form linked on the following page for a "Data Subject Access Request" and see whether Mozilla has the data:

https://www.mozilla.org/privacy/#contact

more options

Are you sure you are still connected to the same Firefox account? You didn't reset the password of the Sync account because you forgot this password?

more options

A few days ago, I used the form, but have yet to hear back.

more options

There are several posts above.

more options

FredMcD said

There are several posts above.

I mean I have not received a response directly from my data request that I sent a few days ago.

more options

Hi

Please appreciate that is the weekend, Mozilla staff may not be available and that a DSAR has a month (in the EU) to be completed.

Firefox Sync is not designed to be online storage, it is designed to help Sync data between copies of Firefox. I too (in a background that has involved working with GDPR and data legislation) am unaware of the legislation that you mention.

What makes you believe that your data was hacked?

more options

I noticed all my saved passwords had suddenly disappeared without my knowledge, making me believe I was hacked.

more options

If you type about:logins into the address bar, are any user credentials shown?

(Please do not share exact details, this is an open forum.)

more options

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

more options

Seburo said

If you type about:logins into the address bar, are any user credentials shown? (Please do not share exact details, this is an open forum.)

There are no credentials shown (there used to be ten).

more options

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

more options

cor-el said

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension. Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Not able to recover my synced passwords from there.