Thunderbird gives an error message that emails from my primary account contain no text when they do
Starting on August 17th, I can not send emails from my primary email account in Thunderbird. I have two other accounts I use with Thunderbird that I can send emails from. I can receive emails in all accounts. When sending from my primary account Thunderbird gives out the following alert:
An error occurred while sending mail. The mail server responded: 5.7.1 We were unable to deliver your message. Please try resending your message by adding some text.. Please check the message and try again.
When you click okay. It throws an error message that there was an error saving the message. When you click okay, then that window closes. It does not save the message as a draft. It actually puts the message in the sent folder, but the message has not been sent.
Two of the accounts I have are from the same provider. The main account is the one that is malfunctioning. All of my account settings look correct, and they work for the secondary account. The primary account was working that way for 10 years. I have turned off all extensions and add ons to be sure they weren't effecting anything, and that did not help.
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Directory: Open Directory
(Local drive) Application Build ID: 20180710085647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-c2c9f63f-6bed-41cf-8731-b60d70180821 (08/21/2018) https://crash-stats.mozilla.com/report/index/bp-4850de75-0035-432e-9a42-83ba92161118 (11/18/2016)
Extensions
Get all mails, 1.1.4, false, GetAllMails@LN200704191215.net
Messaging Menu and Unity Launcher integration, 1.3.1, false, messagingmenu@mozilla.com
Theme Font & Size Changer, 56.0, false, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.document_color_use: 1
browser.display.use_system_colors: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
font.name.sans-serif.x-western: Droid Sans
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 04ad39c8-b3ce-41f1-9d37-1393bd45a24
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.protocol-handler.app.http: user_pref("network.protocol-handler.app.http", "/usr/bin/chrome")
network.protocol-handler.warn-external.ftp: true
network.protocol-handler.warn-external.http: true
network.protocol-handler.warn-external.https: true
places.database.lastMaintenance: 1534258889
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugin.state.flash: 0
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace: default
print.print_downloadfonts: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 279.40
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 1
print.print_paper_width: 215.90
print.print_plex_name: default
print.print_resolution_name: default
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
Graphics
GPU #1
Description: X.Org -- AMD SUMO (DRM 2.43.0 / 4.4.0-133-generic, LLVM 6.0.0)
Vendor ID: X.Org
Device ID: AMD SUMO (DRM 2.43.0 / 4.4.0-133-generic, LLVM 6.0.0)
Driver Version: 3.0 Mesa 18.0.5
Features
WebGL Renderer: X.Org -- AMD SUMO (DRM 2.43.0 / 4.4.0-133-generic, LLVM 6.0.0) -- 3.0 Mesa 18.0.5
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: skia
CairoUseXRender: 0
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Chosen solution
Your link to the thread on excessive mail traffic got me thinking about the possibility of outsider shenanigans kicking me out with an unrelated error.
Turns out my email was hacked, and my provider had locked the account out because of excessive out going mail. The activity was not showing up in my account activity page.
I just wish the error message had been more useful. I initially assumed that a recent update had wrecked the way primary email accounts sent mail.
Thanks for getting me going in the right direction.
Read this answer in context 👍 0All Replies (2)
Located some other mentions of this: https://forums.yahoo.net/t5/Delivery-errors-5xx-and-421/554-5-7-1-smtp-Error/td-p/413182
The error message does not seem to mean there is no text; a some what unhelpful error message. This implies there is a url in the message which is not accepted by server.
https://forums.att.com/t5/AT-T-Internet-Account/554-5-7-1-Error/td-p/5492086 This implies a recipient address was invalid.... If you did trip the spam limits you may not even be able to send for a while.
https://forums.yahoo.net/t5/Sending/Error-message-when-trying-to-send-email/td-p/487941 implies too many emails sent in one go could trip this error message.
Chosen Solution
Your link to the thread on excessive mail traffic got me thinking about the possibility of outsider shenanigans kicking me out with an unrelated error.
Turns out my email was hacked, and my provider had locked the account out because of excessive out going mail. The activity was not showing up in my account activity page.
I just wish the error message had been more useful. I initially assumed that a recent update had wrecked the way primary email accounts sent mail.
Thanks for getting me going in the right direction.