Images not displayed on ebay - on muliple Firefox platforms
Today with no changes to my system (Macbook Pro) I am getting images for my for-sale items on eBay not displaying. I tried a new profile and it didn't help.
All the images work on Chrome and Safari on my Macbook Pro and here's the kicker - the images also fail on Firefox on my Android phone too and 54.0.1 on my Windows laptop.
Chrome on the phone works as does the eBay mobile app.
Here's a sample link:
https://www.ebay.com.au/itm/292289566132
The fact that its a cross-platform issue is interesting. Is this an eBay/Firefox specific issue?
Modified by troels
Chosen solution
Many reports of this in recent hours. If you click this link to a random eBay product photo:
https://i.ebayimg.com/images/g/ZhgAAOSwOfBZ3X-S/s-l1600.jpg
Do you get this error:
An error occurred during a connection to i.ebayimg.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT
If so, that's why the loading of embedded images is silently failing. It seems to be affecting a number of sites that use the Akamai Content Distribution Network. I don't know how soon it will be cleared up.
As a temporary workaround, you can disable OCSP "stapling." With that change, instead of Firefox expecting sites to provide an OCSP certificate -- a verification that its certificate has not been revoked -- Firefox will query the service provider that signed the certificate. This is good for security but not the best arrangement for privacy, because the service provider knows a computer at your IP address is checking out that site. So after you finish using eBay, you can switch the setting back, or you could use a different browser for the time being.
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.
(2) In the search box above the list, type or paste ocsp and pause while the list is filtered
(3) Double-click the security.ssl.enable_ocsp_stapling preference to switch the value from true to false
Success?
Read this answer in context 👍 1All Replies (4)
Hello, I am glad you found out how to edit your post and provide proper information.
Someone will be with you.
Modified by Shadow110
Bit confused by your reply. No solution has been offered?
Chosen Solution
Many reports of this in recent hours. If you click this link to a random eBay product photo:
https://i.ebayimg.com/images/g/ZhgAAOSwOfBZ3X-S/s-l1600.jpg
Do you get this error:
An error occurred during a connection to i.ebayimg.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT
If so, that's why the loading of embedded images is silently failing. It seems to be affecting a number of sites that use the Akamai Content Distribution Network. I don't know how soon it will be cleared up.
As a temporary workaround, you can disable OCSP "stapling." With that change, instead of Firefox expecting sites to provide an OCSP certificate -- a verification that its certificate has not been revoked -- Firefox will query the service provider that signed the certificate. This is good for security but not the best arrangement for privacy, because the service provider knows a computer at your IP address is checking out that site. So after you finish using eBay, you can switch the setting back, or you could use a different browser for the time being.
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.
(2) In the search box above the list, type or paste ocsp and pause while the list is filtered
(3) Double-click the security.ssl.enable_ocsp_stapling preference to switch the value from true to false
Success?
The above worked, thanks