We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

in heath page ff shows 8 extension but they are not visible in extensions page

  • 9 پاسخ
  • 10 have this problem
  • 2 views
  • آخرین پاسخ توسّط cor-el

more options

hi in health page it shows 8 extensions but on extension page there are none shown..

hi in health page it shows 8 extensions but on extension page there are none shown..

Chosen solution

The Mozilla extensions now seem to be in the program folder:

32-bit Firefox on 64-bit Windows: C:\Program Files (x86)\Mozilla Firefox\browser\features

64-bit Firefox on 64-bit Windows: C:\Program Files\Mozilla Firefox\browser\features

The 8 .xpi files here match up with the "Features" section of the Troubleshooting Information page. As I said before, I suspect the Health Report is counting these Mozilla extensions in its total extensions count.

Read this answer in context 👍 2

All Replies (9)

more options

Hmm, mine shows "25", which is a surprising amount.

We can get more information on the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

If you scroll down past the first one or two sections, you'll find these tables:

  • Firefox Features - these are hidden extensions that Firefox uses for certain features (as the name implies). I have eight of these, and I assume they all count toward the total extensions on the Health Report.
  • Extensions - this list should match the Extensions list on the Add-ons page. The ones that have "true" in the Enabled column count toward the total extensions on the Health Report. (I have 18 of these. Which is why a total of 25 instead of 26 is strange. Hmmm...)

Does that make (more) sense?

more options

helllo

i have found troubleshooting page ..it automaticly adds "about:support" .it doesnt show any extensions..

Firefox Features


Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com

Name: Multi-process staged rollout Version: 2.0 ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 55.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions



regards

more options

Thanks for checking that. Those "Firefox Features" are implemented using extensions, so that is where "8" is coming from.

more options

somehow i dont believe that ...couse i know others have different number of extensions installed

more options

If you have used a profile for a very long time then you may have accumulate a lot of these special system extensions. You can find these in the features folder in the Firefox profile folder. You can cleanup this folder to make Firefox re-download extensions for your current Firefox version.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

hello yes about:support takes me to about:profiles and by opening "root directory" i found folder "extensions" and its empty ..health still shows 8 extensions

thnx all for help ..i hope we will soon find solution :)

more options

Chosen Solution

The Mozilla extensions now seem to be in the program folder:

32-bit Firefox on 64-bit Windows: C:\Program Files (x86)\Mozilla Firefox\browser\features

64-bit Firefox on 64-bit Windows: C:\Program Files\Mozilla Firefox\browser\features

The 8 .xpi files here match up with the "Features" section of the Troubleshooting Information page. As I said before, I suspect the Health Report is counting these Mozilla extensions in its total extensions count.

more options

thank you

i checked it out and numbers are ok :) there was also extension folder in same directory as browser dir with one extension inside it..not user friendly name so i deleted it something like "23947823948798qweu009.xpi" ..thank you for all the help :)

more options

Not need to worry about that file in the extensions folder.

  • {972ce4c6-7e08-4474-a285-3208198ce6fd} default theme

This file is a placeholder for the builtin default theme, so deleting this file might cause problems. You can check this in about:addons appearance and ȟeck for errors in the Browser Console.

  • "3-bar" menu button or Tools -> Web Developer