Firefox hangs every time I click on Options on the menu site.
Windows 7 x64, Dell Latitude E6410, 8 Gb RAM. Uninstalled FF, removed all old maps and files, also in registry, ran CCleaner, restarted Computer, downloaded new FF and installed it, same problem; every time I open options on the menu site FF hangs or "locks up", and must be forced to shut down.
All Replies (4)
"... every time I open options on the menu site ..."
What do you mean by "menu site"?
the-edmeister said
"... every time I open options on the menu site ..." What do you mean by "menu site"?
Maybe "site" is wrong? I mean the side/site that opens when I click the little ikon with three lines on it which says "open menu" when I have the cursor over it, on the far right side of the screen, and then when I click on the options ikon FF hangs/locks up.
Edit: Oops, perhaps I've been unclear; it's when I open options in FF that FF hangs/locks up.
Modified by ola.ledning
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.
cor-el: Thank you for your suggestions, but they don't help. FF hangs in safemode as in normalmode. The files user.js and pref-##.js dosen't exist on my computer. Any old values should not exist on it either, as I not only uninstalled FF, but also deleted all maps and files that have anything to do with Mozilla, and deleted everything Mozilla in the registry before I reinstalled FF with a new download. I have also checked my computer for viruses and malware with several programs.