We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox 44.01 (32 bit) was crashing--so I uninstalled and installed Firefox 64bit--and now lost my bookmarks!

  • 1 پاسخ
  • 0 have this problem
  • 1 view
  • آخرین پاسخ توسّط FredMcD

joshuax
joshuax
more options

Ever since the 44.01 update, Firefox had become unstable--finally to the point that it would crash immediately upon startup. So I figured I'd update to the 64 bit version--but when I opened it, all my bookmarks were gone! Please help.

I am running Firefox on a Windows 7 64 bit system. Clicking on "show all bookmarks" doesn't bring up anything.

An odd thing was that when I removed 44.01, I had to reboot my machine. Not usually what I had to do when I removed Firefox at other times.

Ever since the 44.01 update, Firefox had become unstable--finally to the point that it would crash immediately upon startup. So I figured I'd update to the 64 bit version--but when I opened it, all my bookmarks were gone! Please help. I am running Firefox on a Windows 7 64 bit system. Clicking on "show all bookmarks" doesn't bring up anything. An odd thing was that when I removed 44.01, I had to reboot my machine. Not usually what I had to do when I removed Firefox at other times.

All Replies (1)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles