All Products Community Forum

I clicked on a link in an email and FF began opening it. It then stopped and gave a message that the site was causing FF to run slow. That was an understatement, as FF never continued and didn't fully open the site. I copied the URL to Chrome and it had no problem quickly opening the site. What do I need to fix in FF to make it happy again? This is the link if you want to try it. https://www.mypoints.com/jumppage?trkid=p16498665&h=1645af8f93c2559daa84038a922f4a04&merchant=10659&page=110&finalUrl=https%3A%2F%2Fbestbuy.7tiv.net%2Fc%2F49764%2F687081%2F10014%3Fu%3Dhttps%253A%252F%252Fwww.bestbuy.com%252Ftop-deals&brand=BestBuy&deo=16498665,5,0,0,0,0,0&utm_source=BONUSMAIL&utm_medium=email&utm_campaign=1196390

Restoring email in thunderbird has stopped with mai 2024 After loss of emails and personal folders: the staff is doing absolute nothing. This is criminal pig pack

koffie koffie 12/21/24, 4:30 AM

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie All Replies (11) Mapenzi Mapenzi

   Top 25 Contributor

12/21/24, 10:31 AM

What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email? Maybe you are looking for somewhat like this https://www.emailadepts.com/ThunderbirdRecovery.htm?

Modified December 21, 2024, 10:35:52 AM PST by Mapenzi Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/24/24, 12:22 AM

There no support here. I'got this link after protest. Your answer here is just a provocation. Obviously you understand the situation.

Thunderbird was removed in context with a fail installation. This was not obviously.

After that I've installed the program again. The mails I've got back again in this procedere have stopped with last mai. Thunderbird was host of three accounts: The aol account was rebuild completely. The gmx account was rebuild until mai. So its looks not like normal procedere.

I've asked for a solution-without a bill.

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/24/24, 7:41 AM

Hi koffie,

I'm sorry that you're having this problem. We are a community of users helping users. Mapenzi's response was not a provocation. We need more information before we can try to solve the problem.

Is Thunderbird working well with your AOL account now?

What do you mean that the gmx account was rebuilt until May? That it shows messages up to May, but not after? What happens when you try to send and receive messages through the gmx account now?

Rick Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 12:22 PM

@Rick

I've checked again.

1.The aol account isn't complete. The mails I've received after new install Thunderbird stop with last mai. From september I've received them again.

2.The GMX account is empty from last mai until new install in december.

3. The thirth account gmail.com has been disappeared completely.

I hope this clears your last question. With restoring account is meant receiving emails after the new install of Thunderbird.

I can send an receive mails now as usual but I didn't get the mails of the indicate periode. These are partly important documents for authorities.

koffie

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/25/24, 12:53 PM

Let's summarize.You're having problems with three accounts.

   AOL: is working now, but shows no messages received between May and September.
   GMX: shows no messages received between May and December. Not clear if it is working now.
   Gmail: no longer exists in Thunderbird. 

Is that correct?

Were the missing messages in IMAP folders or POP3 folders or local folders or some combination?

Steps to take:

   AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?
   GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?
   Gmail: Can you set up your account again and tell us what you see? 

Would you please also tell us what was going on in May and September and December? When did you re-install Thunderbird? Did you re-install Thunderbird more than once? How did you re-install it? Have you been using Thunderbird since May? Have you been accessing the messages through another e-mail client or over the Web? When did you notice that messages were missing?

Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues.

I understand that you would like a quick solution, but this situation is complex. It takes time to gather information and diagnose the problem.

My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result. Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 2:13 PM

"AOL: is working now, but shows no messages received between May and September.

GMX: shows no messages received between May and December. Not clear if it is working now. -It is working. I can send and receive emails

Gmail: no longer exists in Thunderbird."

Thats correct. See at GMX.

The mails both from pop3 and imap were stored _______________________________________________

"Would you please also tell us what was going on in May and September and December?" -Nothing else. I'm unsure what you mean.

"When did you re-install Thunderbird?" -last week.

"Did you re-install Thunderbird more than once? How did you re-install it?" -No, one time./ Sudo apt-get...

"Have you been using Thunderbird since May?" -Daily

"Have you been accessing the messages through another e-mail client or over the Web? -No

"When did you notice that messages were missing?"

-Ca. two weeks ago.

"Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues."

-Thunderbird was missing.

"AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?" No/No

"GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?"

-Account is workin. I dont see missing messages.

"My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result."

-The missing emails are missing just for short but different periodes of 6 month on aol and 8 month on GMX. Your speculation is not logical and frustrating if you send question which have obviously no meaning.

These mails exsist further. Only the recovering has been stopped for some month for unknown reasons.

koffie

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:03 AM

I ask here for support and help since over 16 days. Nothing happens except ignorance. The Thunderbird staff knows excactly whats going on here, what are the reasons and what's to do. Here is nothing complex except your passivity over a long periode. My e-mails has disapeared after new install of your e-mail client. This company is doing absolute nothing the whole time.

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:05 AM

Communication and "support" as provokation.

Modified December 28, 2024, 8:06:33 AM PST by koffie

Did this reply solve your problem? Wayne Mery Wayne Mery

   Moderator
   Top 10 Contributor

12/28/24, 4:18 PM

koffie said

   I ask here for support and help since over 16 days.
   Nothing happens except ignorance.
   The Thunderbird staff knows excactly whats going on here,
   what are the reasons and what's to do.
   Here is nothing complex except your passivity over a long periode.
   My e-mails has disapeared after new install of your e-mail client.
   This company is doing absolute nothing the whole time.

You first posted here 7 days ago, and the people here are doing their best to assist. Please don't be a jerk to them. Helpful?

Did this reply solve your problem? koffie koffie Question owner 1/2/25, 6:14 AM

This is no support. From day one: there is absolute no information by Thunderbird. The staff is passiv for over to weeks and will misuse protest to continue.

Did this reply solve your problem? koffie koffie Question owner Today at 4:32 PM

American support: 100% corrupt

Did this reply solve your problem?

I am on endeavourOS (linux). Whenever I try to upload images for a profile picture to sites like youtube or X, the image becomes corrupted and doesn't upload correctly. It did this with whatsapp too and I had to use a separate app for it. Other posts said that disabling "privacy.resistFingerprinting" would fix it, but it's already disabled.

Attached below are an example of this bug and the contents of this image when viewed on a text editor.

All of a sudden the font alignment in my inbox looks really strange, see image, i don't know what happened i didn't change anything, i did restart my computer this morning. I'm on a mac running Sonoma 14.7.1 , thunderbird 128.5.2esr (64-bit)

any ideas what's happening here? thank you!

I want to change one of the passwords I have stored in Thunderbird. Asks for my Mozilla password but then rejects it. I even went through the whole "change my Mozilla password" ritual to make sure I have the right password and in fact it's the one that's letting me post here. But I can't get in to see my passwords on Thunderbird. Help?

I have Thunderbird 128.5.2esr and my email SMIME certificates are not assigned correctly when I send them to GMX. What can I do, are there bugs? 1) Select Cert Screencopy of SELECTION 2) err msg: Err-MSG at sending

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

bsky.app cookie continues to be loaded on computer even after I continually delete it, privacy set to strict and blocked under "managed exceptions, why is it being reloaded when I don't access the site. None of the sites I access are linked to it, only visited once and if this alternative to x continues to set cookies, how can I permanently block it, thought the exceptions list was supposed to keep blocking it. So far it's come back three times, I'll screenshot it next time and attach.

Malwarebytes keeps blocking Mozilla files that seem to originate from it's folder in my laptop as riskware. Is this something I should make exceptions for? Or is it riskware. I'm running Win 11

Hi all,

I have a question regarding the permission requests of the Simple Tab Groups extension by Drive4ik.

As I'm sure many of you know, this extension needs to: This add-on needs to:

• Download files and read and modify the browser’s download history
• Monitor extension usage and manage themes
• Display notifications to you
• Access recently closed tabs
• Hide and show browser tabs
• Access browser tabs
• Store unlimited amount of client-side data
• Access your data for all websites

This add-on may also ask to: Read and modify bookmarks

Theoretically, I find this extension useful but I am concerned about the "Access your data for all websites" requirement. I read through Mozilla's permission request messages for Firefox extensions documentation and it seems like granting this extension these permissions would be a huge risk for the work I do– investigative journalism. It seems like I'll trade organizational benefits for a wider attack surface.

Can anyone speak more about the risks involved with using this extension, the trustworthiness of the developer, and why it needs the "Access your data for all websites" capability?

Thank you.

After watching this video https://www.youtube.com/watch?v=mAfY_bNJTBI i went to https://www.cloudflare.com/ssl/encrypted-sni/ and did the test. Result is 3/4. (See screenshot below) Secure DNS, check DNSSEC, check TLS 1.3 check Enrypted SNI, fail In Firefox i tried doing exactly what the person did in the video but i dont have the settings he is showing in about:config Why is that? (Below you can see the screenshot, those settings are missing from about:config)

So my question reamins simple, how can i enable Enrypted SNI in Firefox?

What is this window called? When this window started popping up a couple of months ago, I noticed a couple of odd things happening on a website I go to. It would not let me pay them. It would look like it was going to then a white screen would pop up ans say" if you see this window then you ...........". I then have to pay on the phone or chrome. I have whitelisted the site but still does it.

Hi, I just installed Windows 11, version 24H2 and now in Firefox I'm continually prompted with "Awaiting Location Permission, Grant Firefox location permission in system settings".

The problem that location has been turned off by admin on this computer. How can I stop these continual prompts from Firefox? I have checked the box in Settings to block location requests from new websites but am still getting the prompts.

Thank you.