Adobe Flashplayer crashes once any video is started
As of today, I cannot watch any videos because Adobe Flashplayer crashed upon beginning any video.
I had nightly. Uninstalled it and then installed the regular firefox. Didn't help Started in Safe Mode. Didn't help Reinstalled Flash. Didn't help Installed slightly older version of Flash. Didn't help
Even better yet, whenever I try to access trouble shooting information in firefox, the browser crashes every time without fail. I'll try to make a manual list of plugins and addons for you though.
I'm writing this from Chrome right now. Videos work here
Pic of error if there's any confusion http://i.imgur.com/4elMo0m.png
Chosen solution
A BEX crash often indicates malware, so some supplemental scanning may be useful. See the free tools listed in this support article: Troubleshoot Firefox issues caused by malware.
Please disable the protected mode of the Flash Player plugin. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
If Windows objects to saving changes due to permissions, try this way:
(1) In a My Computer or Windows Explorer window, open this folder:
C:\Windows\SysWOW64\Macromed\Flash
If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:
C:\Windows\System32\Macromed\Flash
(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)
(2) Check for a file named mms.cfg:
(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges
(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg
(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):
ProtectedMode=0
Save the file and close Notepad.
(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents
This change should take effect the next time you restart Firefox (allow a few minutes for all the Flash processes in memory to terminate after exiting Firefox).
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Oh. It's getting even better. Just reset firefox and uninstalled flash player. Downloaded it again and this happens:
Adobe Error Message
Problem signature:
Problem Event Name: BEX Application Name: FlashPlayerPlugin_11_9_900_152.exe Application Version: 11.9.900.152 Application Timestamp: 526f0309 Fault Module Name: StackHash_27eb Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 6e9692cd Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 27eb Additional Information 2: 27eb358fe674a6f15dafe56d42bb9bf3 Additional Information 3: 2f06 Additional Information 4: 2f06c18113e6d7c00e6b91fa1fde84b6
Chosen Solution
A BEX crash often indicates malware, so some supplemental scanning may be useful. See the free tools listed in this support article: Troubleshoot Firefox issues caused by malware.
Please disable the protected mode of the Flash Player plugin. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
If Windows objects to saving changes due to permissions, try this way:
(1) In a My Computer or Windows Explorer window, open this folder:
C:\Windows\SysWOW64\Macromed\Flash
If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:
C:\Windows\System32\Macromed\Flash
(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)
(2) Check for a file named mms.cfg:
(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges
(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg
(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):
ProtectedMode=0
Save the file and close Notepad.
(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents
This change should take effect the next time you restart Firefox (allow a few minutes for all the Flash processes in memory to terminate after exiting Firefox).
Can you access Troubleshooting Information in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.
Two ways to invoke the Safe Mode dialog:
(1) If Firefox is running,
Help > Restart with Add-ons Disabled
(2) If Firefox is not running, hold down the Shift key when starting Firefox
In the small dialog that should appear, click "Start in Safe Mode" (not Reset)
Any improvement?
If so, before returning to normal mode, please disable Firefox's use of hardware acceleration for graphics. This feature works with most graphics card drivers, but driver updates sometimes reveal a severe compatibility problem.
orange Firefox button (or Tools menu) > Options > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
This change takes effect after you exit and restart Firefox.
Ok. One thing at a time. I was able to troubleshoot in safe mode.
Here ya go. Will try things listed Application Basics
Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
Extensions
Name: Anti-Banner Version: 14.0.0.4764 Enabled: false ID: anti_banner@kaspersky.com
Name: Dangerous Websites Blocker Version: 14.0.0.4764 Enabled: false ID: content_blocker@kaspersky.com
Name: Kaspersky URL Advisor Version: 14.0.0.4764 Enabled: false ID: url_advisor@kaspersky.com
Name: Safe Money Version: 14.0.0.4764 Enabled: false ID: online_banking@kaspersky.com
Name: Virtual Keyboard Version: 14.0.0.4794 Enabled: false ID: virtual_keyboard@kaspersky.com
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 dom.mozApps.used: true extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 93333 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: AMD Radeon HD 7520G Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9990 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 2-9-2012 Driver Version: 8.941.1.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7520G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2
NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3
Graphics acceleration disabled didn't do anything and malewarebytes scan didn't turn up anything
Put Flash in safemode and now I don't get a flash error initially. Now the error left is that the plugin container failed or something.
Error Report
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 25.0.1.5064 Application Timestamp: 5282f18a Fault Module Name: StackHash_4e63 Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000374 Exception Offset: 000ce753 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 4e63 Additional Information 2: 4e63057501f4f3c3a6dfacd460d31a50 Additional Information 3: 40c4 Additional Information 4: 40c435c5bd3827318071c8f3d7bbee89
Modified by remember2wipe
Pic of error
You can submit crash data to Mozilla, and post a link here that allows volunteers to access the data. We can't always find a clear diagnosis, but often it is helpful. Please see the last section of this article for steps to access the crash IDs: Troubleshoot Firefox crashes (closing or quitting unexpectedly).
On it. Will post when finished
After some searching, it appears that
Fault Module Name: StackHash_4e63
often indicates a DEP-related shutdown. DEP protects against executable code running from portions of memory that should only be used for data. Since this should not be a problem in modern software (such as the latest Firefox and Flash), it may be another indication of a malware problem.
Is this what you mean? ID- f386929b-fb38-41b8-beed-c45662131201
Crash Report https://crash-stats.mozilla.com/report/index/f386929b-fb38-41b8-beed-c45662131201
Modified by remember2wipe
We can only use the ones that start with bp-...
If that ID doesn't appear in the about:crashes page, could you click through the ID to the crash report on the server, and then copy the URL from the address bar?
Posts crossed, thanks for the edit.
Modified by jscher2000 - Support Volunteer
Unfortunately, the crash signature is something of a catch-all bug for Flash problems... Was that crash before or after you disabled Protected Mode?
It was after I disabled and added ProtectedMode=0
Huh? Just started working out of nowhere. Reinstalled one last time and now it's working even though I did the same thing a gajillion times.
I won't question it. Thanks for all the help and patience!