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Blank Screen on FamilySearch.org

  • 1 reply
  • 12 have this problem
  • 8 views
  • Last reply by user633449

KGidd
KGidd
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I have had a problem with familysearch.org not displaying results. All that appears is a blank screen after clicking a link to show databases in the records collection.

Here's the solution:

Click VIEW > CHARACTER ENCODING > WESTERN (ISO-8859-1)

Then click VIEW > CHARACTER ENCODING > AUTO-DETECT > OFF

I have had a problem with familysearch.org not displaying results. All that appears is a blank screen after clicking a link to show databases in the records collection. Here's the solution: Click VIEW > CHARACTER ENCODING > WESTERN (ISO-8859-1) Then click VIEW > CHARACTER ENCODING > AUTO-DETECT > OFF

All Replies (1)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.