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There is a security update pop up that I have tried unsuccessfully to do. It's not happening and it's annoying

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  • 3 have this problem
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  • Last reply by cor-el

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There is a pop up security update that comes up when I open or sometimes when I'm in the middle of another program on firefox. It says I need to install or download or something to that effect for security purposes. However, when I attempt to do that it just sits there and says that it is trying to connect to the server and it will sit there forever if I let it. So I just keep closing it sometimes with the tell me later button and lately with the close button. When I press the more info button it takes me to the mozilla firefox site but I don't find any info on this update that it says I need to have. HELP. I can't get rid of it and it is annoying to have it keep popping up all the time.

There is a pop up security update that comes up when I open or sometimes when I'm in the middle of another program on firefox. It says I need to install or download or something to that effect for security purposes. However, when I attempt to do that it just sits there and says that it is trying to connect to the server and it will sit there forever if I let it. So I just keep closing it sometimes with the tell me later button and lately with the close button. When I press the more info button it takes me to the mozilla firefox site but I don't find any info on this update that it says I need to have. HELP. I can't get rid of it and it is annoying to have it keep popping up all the time.

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If there are problems with updating or with the permanently then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.