I have a big problem. I lost my other device, and Sync doesn't recognize my Recover Key, even if I generate a new one. What to do? I have all my bookmarks there
I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?
I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?
All Replies (2)
If you have generated a new Recovery Key, then unfortunately the account data that you had before is gone (Sync will wipe all data before creating a new key to ensure it stays secure). So unfortunately at this point, unless you have a backup of your data somewhere, it is inacessible.
Can you login to that sync account?
- https://services.mozilla.com/ Firefox Sync » Home
- https://account.services.mozilla.com/