We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I stop Adobe Flash Player from crashing my computer whenever I play a flash video using Mozilla?

  • 1 reply
  • 41 have this problem
  • 2 views
  • Last reply by AliceWyman

4enzic
4enzic
more options

Whenever I try to play a flash video my PC completely crashes or freezes.

Whenever I try to play a flash video my PC completely crashes or freezes.

All Replies (1)

AliceWyman
AliceWyman
  • Moderator
more options

If Flash videos actually crash your entire computer, rather than causing Adobe Flash plugin has crashed - Prevent it from happening again notice, try this:

Turn off hardware acceleration in your Flash Player display settings (Right-click on any Flash video, click "Settings", select the Display tab and uncheck “Enable hardware acceleration".

Ref: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos

If you still have problems with Flash, try the troubleshooting suggestions here:

Flash Plugin - Keep it up to date and troubleshoot problems