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my comcast (smartzone) email won't load with firefox all of a sudden?

  • 3 replies
  • 57 have this problem
  • 4 views
  • Last reply by rgrande9

jcranmer3
jcranmer3
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the comcast homepage loads fine and then when i click on email it says loading and won't load...this has been for 2 days now.

the comcast homepage loads fine and then when i click on email it says loading and won't load...this has been for 2 days now.

All Replies (3)

user66338
user66338
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Hello ,

please clear your cache and cookies, by following these steps:

  1. Open the Tools menu at the top of the Firefox window, select Clear recent history
  1. In the Clear recent history window, select Everything from the dropdown list.
  1. Click the arrow next to Details once, then check Cache and Cookies.
  1. Now, click the Clear now button to clear history.
jcranmer3
jcranmer3 Question owner
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Hi...I tried that already and nothing changed. thanks. I should have mentioned I have a mac...not sure if that changes anything

rgrande9
rgrande9
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I am having the same problem with Comcast mail. Status bar indicates it's "waiting to load pn.adserver.yahoo.com." This problem started appearing last week (week on 9/6/10) and it occurs with both Firefox and IE8. Hope that helps.