Thunderbird crashing as soon as it opens - startup @ strlen | nsCharTraits<T>::length
Since updating Thunderbird on Friday, the application crashes right after opening, even in safe mode. This happens repeatedly, after several reboots and restarting application in normal and safe mode.
OS: Windows 10 App version: latest unknown.
Please assist. Details below.
Report Contents
Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924
I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.
AdapterDeviceID: 0x694c AdapterDriverVersion: 31.0.21001.46001 AdapterSubsysID: 20738086 AdapterVendorID: 0x1002 Add-ons: tbsync%40jobisoft.de:4.11,dav4tbsync%40jobisoft.de:4.8,uBlock0%40raymondhill.net:1.49.2,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 41078267904 AvailablePhysicalMemory: 26196316160 AvailableVirtualMemory: 138522462175232 BackgroundTaskMode: 0 BuildID: 20240820161839 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1728276727 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1728025349 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["usp10.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Security.Integrity.dll","TaskFlowDataEngine.dll","explorerframe.dll","ntshrui.dll","dataexchange.dll","twinapi.dll","linkinfo.dll","wsock32.dll","cdp.dll","wscapi.dll","dbgcore.dll","cscapi.dll","ondemandconnroutehelper.dll","OneCoreCommonProxyStub.dll","wininet.dll","directmanipulation.dll","rasadhlp.dll","Windows.Globalization.dll","DWrite.dll","FWPUCLNT.DLL","urlmon.dll","Windows.UI.Immersive.dll","srvcli.dll","iertutil.dll","InputHost.dll","TextInputFramework.dll","npmproxy.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","winmm.dll","ktmw32.dll","OneCoreUAPCommonProxyStub.dll","ColorAdapterClient.dll","winhttp.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","dbghelp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","MMDevAPI.dll","AudioSes.dll","CoreUIComponents.dll","d2d1.dll","avrt.dll","wshbth.dll","d3d11.dll","dcomp.dll","WinTypes.dll","winnsi.dll","CoreMessaging.dll","wtsapi32.dll","nlaapi.dll","version.dll","dsreg.dll","policymanager.dll","propsys.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","cryptsp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","KERNELBASE.dll","ucrtbase.dll","bcrypt.dll","win32u.dll","cfgmgr32.dll","bcryptPrimitives.dll","msvcp_win.dll","crypt32.dll","setupapi.dll","psapi.dll","rpcrt4.dll","oleaut32.dll","shell32.dll","combase.dll","clbcatq.dll","ole32.dll","SHCore.dll","kernel32.dll","nsi.dll","msvcrt.dll","sechost.dll","imm32.dll","user32.dll","msctf.dll","gdi32.dll","ws2_32.dll","shlwapi.dll","advapi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","xul.dll","gkcodecs.dll","freebl3.dll","nss3.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x591b, AdapterSubsysID2: 20738086, AdapterDriverVersion2: 30.0.101.1660FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 80 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1728276723 SubmittedFrom: Client SystemMemoryUsePercentage: 23 TelemetryClientId: 883ecf00-ea60-465f-bacd-8ab9061444e8 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240820161839","version":"128.1.1","vendor":null,"displayVersion":"128.1.1esr","platformVersion":"128.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32687,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-NZ","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4894},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Radeon RX Vega M GH Graphics","vendorID":"0x1002","deviceID":"0x694c","subsysID":"20738086","RAM":4096,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"31.0.21001.46001","driverDate":"6-28-2023","GPUActive":true},{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"20738086","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1660","driverDate":"3-18-2022","GPUActive":false}],"monitors":[{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-NZ","zh-Hant-TW"],"regionalPrefsLocales":["en-NZ"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"NZ","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19344,"firstUseDate":19344},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"version":"1.49.2","scope":1,"type":"extension","updateDay":19494,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19494,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"dav4tbsync@jobisoft.de":{"version":"4.8","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This add-on is being discontinued because Thunderbird natively supports this feature.","name":"Provider for CalDAV & CardDAV","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"tbsync@jobisoft.de":{"version":"4.11","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"TbSync is a central user interface to manage cloud accounts and to synchronize their contact, task a","name":"TbSync","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19344,"updateDay":19344},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 10fce786-3002-4eca-be92-9e0033096565 Throttleable: 1 TotalPageFile: 52528123904 TotalPhysicalMemory: 34274512896 TotalVirtualMemory: 140737488224256 UptimeTS: 40.4371 User32BeforeBlocklist: 1 Version: 128.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
Modified by Wayne Mery
Chosen solution
Thanks - the issue is resolved with the new release.
Read this answer in context 👍 1All Replies (7)
> Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924
Unfortunately lookup fail for this crash ID.
The end of a crash ID should be in the format of a date, -a56df0YYMMDD, for example a56df0240925
Do you have other crash IDs? Something from October rather than September?
Hi Wayne,
I cant seem to find the crash ID. Can you advise how I can find it?
I have attached a screenshot of the "Thunderbird Crash Reporter" and "Report Contents". Is this where I should be looking?
The "Details" section is of no practical use.
See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Ok got it. Here is the latest. Crash ID: bp-68ad67ef-bbde-47bf-9843-3aaad0241008
Should I try to log a bug report as well?
94dfx said
Ok got it. Here is the latest. Crash ID: bp-68ad67ef-bbde-47bf-9843-3aaad0241008 Should I try to log a bug report as well?
This crash is https://bugzilla.mozilla.org/show_bug.cgi?id=1921739, which hopefully will be fixed in 128.3.1, next week or the week after.
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