Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

gmail address book won't load

  • 7 replies
  • 0 have this problem
  • 2 views
  • Last reply by Matt

more options

After an update in the last six month, my gmail address book stopped loading into Thunderbird (or accessing it, however that works.) Address book continues to work fine on my Android phone. Everything else in Thunderbird is as it used to be, just that I don't have the address book.

After an update in the last six month, my gmail address book stopped loading into Thunderbird (or accessing it, however that works.) Address book continues to work fine on my Android phone. Everything else in Thunderbird is as it used to be, just that I don't have the address book.

Chosen solution

I suggest you update to Version 102. Then you will be talking about the same version as everyone here is using.

Read this answer in context 👍 1

All Replies (7)

more options

the problem is that you probably need to reauthenticate the addressbook. click to add a new addressbook and then click the carddav option and sign in to gmail.

more options

Can you be more specific. I'm running 91.13.0

I don't find anywhere that I can "click to add a new addressbook." I can add "new contact" or "new list". I have found I can add another account with an addressbook, but there is no "carddav" option where I can sign in to gmail.

I'm sure this is the solution, but I don't understand the specific steps. Thanks for helping me out.

more options

All I can do is show you the menu in 102, as I don't have release 91. It's attached here.

more options

My addressbook is always a pop-up, without the option for a new addressbook.

more options

Would you please post a screenshot of what you see when you click the Address book? That may help.

more options

This is what I see. Under "Properties" the only menu item is the name of the specific addressbook, nothing else.

more options

Chosen Solution

I suggest you update to Version 102. Then you will be talking about the same version as everyone here is using.