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Cannot access a website - recent event>

  • 5 replies
  • 0 have this problem
  • 3 views
  • Last reply by cor-el

pat.elder
pat.elder
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I can no longer access a website (bt.com) using Firefox. A tab shows up "CA Authentication Adapter Connector" with a blank page. If I use Private Browsing I can access. Checked with BT and Apple (I use an iMac) and the issue seems to be Firefox. How do I fix. Is this due to the recent Firefox update? I can access using a different browser.

I can no longer access a website (bt.com) using Firefox. A tab shows up "CA Authentication Adapter Connector" with a blank page. If I use Private Browsing I can access. Checked with BT and Apple (I use an iMac) and the issue seems to be Firefox. How do I fix. Is this due to the recent Firefox update? I can access using a different browser.

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Sounds like an add-on may be the problem. Show us what you're seeing.

pat.elder
pat.elder Question owner
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Dear jonzn4SUSE I turned on Troubleshoot mode as you suggested and I can now access the website. My question now is how do I find the Add On that is causing the problem? You said "show us what I am seeing" but I do not know what you need to see. I have tried turning off the Troubleshoot and now I no longer get the CA Authentication tab, but the log in stops on one of the tabs it normally goes through in its log on process "SAML 2.0Auto-POST form" It looks as thought the browser just gets hung up part way through the log in Any more thoughts?

pat.elder
pat.elder Question owner
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Dear jonzn4SUSE. I've just tried refreshing Firefox and now the log in process is running OK and I can access the web site. I hope this has fixed the problem on a long term basis so thanks you very much for your help. Pat

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Good work. Mark your comment as resolved and have a good day.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window