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Garbled text in emails going out

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by barbarahunt

barbarahunt
barbarahunt
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I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mildly comforting as it says “has low malignant probability but does require follow-up." I don’t see a way to do an attachment so I’ll cut and paste." The part I cut and pasted was fine. I am on Firefox 92.0.1 and a Mac Laptop. The previous version of Firefox did this too. In this message, it appears not to like apostrophes or quotation marks specifically. My doctor doesn't appreciate trying to decipher them and I am not happy that he can't read them without a problem since we are talking about a potentially serious problem causing me a lot of anxiety. What is the solution? And when will Firefox fix it so I don't have to each time? Thanks!

I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mildly comforting as it says “has low malignant probability but does require follow-up." I don’t see a way to do an attachment so I’ll cut and paste." The part I cut and pasted was fine. I am on Firefox 92.0.1 and a Mac Laptop. The previous version of Firefox did this too. In this message, it appears not to like apostrophes or quotation marks specifically. My doctor doesn't appreciate trying to decipher them and I am not happy that he can't read them without a problem since we are talking about a potentially serious problem causing me a lot of anxiety. What is the solution? And when will Firefox fix it so I don't have to each time? Thanks!

All Replies (2)

cor-el
cor-el
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That is likely a text encoding issue where you look at Unicode text as an eight bit Western/Windows encoding, so you need to switch the encoding to Unicode (utf-8).

barbarahunt
barbarahunt Question owner
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It's already set up as UTF-8 in Page Info. What do I try next?