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Multiple problems: TB very slow-5 sec to open an email and get Not Responding often

  • 3 replies
  • 1 has this problem
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  • Last reply by sfhowes

MilusC
MilusC
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Beginning about a month ago TB became very slow. 5+ sec to open, move, delete, copy emails. Also, periodically I get the message "Not Responding" for 5-6 sec, then TB starts working for 5-6 sec, then "Not Responding", and on and on. Have to close out and reopen. I have reloaded TB but that did not help.

Beginning about a month ago TB became very slow. 5+ sec to open, move, delete, copy emails. Also, periodically I get the message "Not Responding" for 5-6 sec, then TB starts working for 5-6 sec, then "Not Responding", and on and on. Have to close out and reopen. I have reloaded TB but that did not help.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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What is your antivirus, and is it set to scan mail folders? Run Windows in safe mode and see if TB performance changes.

MilusC
MilusC Question owner
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My anti-virus is Windows Defender. I do not know if it is set to scan mail folders and I do not know how to check and I do not know how to set it if it is or is not. Toad-Hall said in a previous answer "Empty the 'Papierkorb' folder." Any idea what that means? Where is the "Papierkorb" folder?

sfhowes
sfhowes
  • Top 10 Contributor
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Add the TB profile folder as an Exclusion in WD settings, Virus and threat detection settings. In TB, Help/Troubleshooting Information, click Open Folder to open the profile folder and see its location.

Papierkorb is German for Trash or Deleted.

There are other factors that can cause 'Not Responding' if adjusting WD doesn't help.