Do Help > Troubleshooting > click about:profiles.

Please tell us, what profile names do you see there, and which one is in use?

Thank you very much for coming to my rescue! Remember, I am just above a beginner level knowledge. Here is what I see under settings: Server Settings: Local Directory: it is set on,

• 1v1jrkru.default.

It has these listed:

• ut2h1h12.default-release;
• zs1jcgrx.default;
• zs1jcgrx.default.sbd;
• zs1jcgrx.test

NOTE: I believe I changed this to 'test' when this happened the time before this occurrence several month ago. Local Folders: it is set on, zs1jcgrx.test. I am eager to learn how to deal with these type problems but can't understand how to use your help tools! I will anxiously await your response.

I have reformated your last post so it is easier to understand.

It looks like you didn't use my instructions and instead visited server settings

Your response, above confuses me! It says, I have reformated your last post so it is easier to understand. (Where did you put the reformat?) I looks like you didn't use my instructions (what instructions?) and instead visited server settings (I went to Tools, Account settings) Where are you putting your responses? I thought what I see here is your response; does it appear somewhere else? I don't understand how to use this support site - please help meI

I reformatted https://support.mozilla.org/en-US/questions/1272335#answer-1264752

Please re-read what I wrote at https://support.mozilla.org/en-US/questions/1272335#answer-1264724 (there is nothing about "server settings" in about:profiles)

Profile: default Default Profile no Root Directory C:\Users\Bob\AppData\Roaming\Thunderbird\Profiles\1v1jrkru.default Local Directory C:\Users\Bob\AppData\Local\Thunderbird\Profiles\1v1jrkru.default Profile: default-release This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\Bob\AppData\Roaming\Thunderbird\Profiles\ut2h1h12.default-release Local Directory C:\Users\Bob\AppData\Local\Thunderbird\Profiles\ut2h1h12.default-release

You likely want to "launch" with C:\Users\Bob\AppData\Roaming\Thunderbird\Profiles\1v1jrkru.default

Does help > about indicate you are using 64bit Thunderbird??

Thanks, I think that fixed it!

Thanks for sticking with me; I am nearly 90 years old and it is a little difficult to understand computer geek talk. Have a blessed day!

Wayne Mery said

I have reformated your last post so it is easier to understand. I looks like you didn't use my instructions and instead visited server settings