Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't play Amz videos with FF, but I can with Chrome. Why?

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Eekcurt

2 days ago FF played Amz videos fine. Now it won't but Chrome will. Laptop, Windows 10, FF Version 62.0.3

2 days ago FF played Amz videos fine. Now it won't but Chrome will. Laptop, Windows 10, FF Version 62.0.3

All Replies (5)

What is the site? And do you have flash plugins updated?

WestEnd said

What is the site? And do you have flash plugins updated?

Amazon Flash plugins are updated

Sounds like a FF software install issue. You should consider complete FF uninstall and deleting Mozilla folder and reinstall again to see if that fixes the problem.

I'll try that---thanks