Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Thunderbird scores of times per day 'Not Responding' at various stages, after starting TB, waiting to load and HDD light gone dark

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by sfhowes

more options

Dear Mozilla Thunderbird support volunteers,

Mozilla Thunderbird shows 'Not Responding' scores of times per day at various stages, after waiting for TB to load and HDD light gone dark - both Win10 and TB auto-updated with Win Defender :

a/ when retreiving pop3 mail, and once mail retreived : b/ when opening, moving or deleting one of the mails : (needn't be the top one, no particular accounts, mails or senders affected) ; c/ when composing an email, or writing a reply ; d/ when sending email, irrespective whether a reply or started a New Mail. .

Done so far : 1/ started Win 10 in Safe Mode then TB in Safe Mode - (both auto-updated when I click). 2/ added exception for TB in Windows Defender Firewall. 3/ disabled Hardware Accelleration in Tools > Options > Advanced > General tab. 4/ excluded from Anti-Virus scans : C:\users\me\AppData\Local\Thunderbird and C:\Users\me\AppData\Roaming\Thunderbird. 5/ right-clicked each individual folder and picked the Compact Folder and the Repair Folder option .

Restarted scores of tmes - between points 2 and 3 and 4, and many more times thereafter.

Result : 5/ TB takes some 20 seconds to start : this might be the several GB Archive ; 6/ getting mail now triggers the Not Responding message more frequently - sometimes after downloading mail from each of eight accounts / other times downloads all without a hitch, and the non-responsive period takes longer ; 7/ occasionally when opening a message TB will get into Not Responding mode , when opening the same message again later it does so w/o a hitch ; 8 / when opening and deleting messages TB still triggers 'Not Responding' 9/ Win Resource Monitor and Sysinternals Process Explorer show just a percent or so of CPU load while TB not responding, and no obvious disk access although HDD light may come on occasionally.

What else? 1/ Did a new install when upgrading fom Win 7 to Win 10, after copying the profile folders to USB-stick, and confirmed it would work by copying the profile to an older computer and using TB on that one before taking the plunge with the 'main machine'. 2/ Individual Archive sub-folders have different periods set for the Retention Policy : assume such housekeeping will be carried out on start-up? 3/ Incoming mail is sorted, most daily automated mails go to one of two subfolders of the Inbox upon receipt.

Two aims : 1/ reduce the waiting time due to Not Responding and 2/ preserve occasional access to retained emails in the Archive folder and sub-folders which are kept to be able to go back in time and ascertain who wrote what when

Any further suggestions greatly appreciated.

With nest regards, H4N5

Dear Mozilla Thunderbird support volunteers, Mozilla Thunderbird shows 'Not Responding' scores of times per day at various stages, after waiting for TB to load and HDD light gone dark - both Win10 and TB auto-updated with Win Defender : a/ when retreiving pop3 mail, and once mail retreived : b/ when opening, moving or deleting one of the mails : (needn't be the top one, no particular accounts, mails or senders affected) ; c/ when composing an email, or writing a reply ; d/ when sending email, irrespective whether a reply or started a New Mail. . Done so far : 1/ started Win 10 in Safe Mode then TB in Safe Mode - (both auto-updated when I click). 2/ added exception for TB in Windows Defender Firewall. 3/ disabled Hardware Accelleration in Tools > Options > Advanced > General tab. 4/ excluded from Anti-Virus scans : C:\users\me\AppData\Local\Thunderbird and C:\Users\me\AppData\Roaming\Thunderbird. 5/ right-clicked each individual folder and picked the Compact Folder and the Repair Folder option . Restarted scores of tmes - between points 2 and 3 and 4, and many more times thereafter. Result : 5/ TB takes some 20 seconds to start : this might be the several GB Archive ; 6/ getting mail now triggers the Not Responding message more frequently - sometimes after downloading mail from each of eight accounts / other times downloads all without a hitch, and the non-responsive period takes longer ; 7/ occasionally when opening a message TB will get into Not Responding mode , when opening the same message again later it does so w/o a hitch ; 8 / when opening and deleting messages TB still triggers 'Not Responding' 9/ Win Resource Monitor and Sysinternals Process Explorer show just a percent or so of CPU load while TB not responding, and no obvious disk access although HDD light may come on occasionally. What else? 1/ Did a new install when upgrading fom Win 7 to Win 10, after copying the profile folders to USB-stick, and confirmed it would work by copying the profile to an older computer and using TB on that one before taking the plunge with the 'main machine'. 2/ Individual Archive sub-folders have different periods set for the Retention Policy : assume such housekeeping will be carried out on start-up? 3/ Incoming mail is sorted, most daily automated mails go to one of two subfolders of the Inbox upon receipt. Two aims : 1/ reduce the waiting time due to Not Responding and 2/ preserve occasional access to retained emails in the Archive folder and sub-folders which are kept to be able to go back in time and ascertain who wrote what when Any further suggestions greatly appreciated. With nest regards, H4N5

All Replies (3)

more options

If eg:Windows OS is performing an update, it may cause other programs to slow up.

Usually, when Thunderbird is not responding, another program is scanning or updating or you have Thunderbird running a load of preuse tasks.

Have you installed an Anti-Virus product or are you using the default one in Windows 10?

The default in Windows 10: Quote: Always-on protection scans emails as they arrive and as they are manipulated, just like normal files in the operating system. This provides the strongest form of protection and is the recommended setting for scanning emails.

There may be a time when you want to temporarily stop running real-time protection. However, real-time protection will turn on automatically after a short while to resume protecting your device. While real-time protection is off, files you open or download won’t be scanned for threats. Open Windows Defender Security Center, then select Virus & Threat Protection > Threat Settings. Turn off Real-time protection.


Helpful links:

Defender or AV product may be scanning Thunderbird program on start up and/or scanning Profile folders. I note you mention certain profile folders (emails are stored in the 'Roaming' > 'Thunderbird' folders) - are not included in AV scans but this is not the same as stopping real time scanning of emails. Defender or AV product may be scanning incoming emails or when moving emails and is usually the cause of non responsive messages.

more options

First of all, thank you, Toad Hall, for the quick response.

Have now un-ticked Options > Security > Anti-virus : allow ... to quarantine ... messages ;

Windows won't be updating that many times a day, and there's usually a notification once done. Other updates all present a window that they'd like to update, then await my OK.

Pre-use tasks is not a known concept to me, assume that once TB started and loaded and HDD light stops the pre-use tasks will at some point have finished, and won't recur until I have closed and re-opened the program?

Here, the two-minute pause occurs intermittently, if I check mail again five minutes later , or half an hour later, the program may or may not stop responding.

Turned off AV real time, and collected pop mail, and still get Not Responding. The other two links in your mail are to Enterprise Security Managers who can set Group Policies in the Pro version, which I don't have - or did I miss a trick there, please?

If it were anti-virus I'd expect the delay to occur with some foolish consistency like 'always when collecting mail from each of the providers', but in this case there's rhyme nor reason, as downloading may go smoothly one time, cause multiple instances of delay the next?

And why do I not see greater activity in Process Explorer or Resource Monitor if it AV scanning were the culprit?

Yours still puzzled,

more options

Here is a list of possible sources of performance problems, in more or less order of likelihood. One user recently found that corrupted global search indexes (no. 9) was the source, after eliminating AV, Windows integrated search etc.