We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks are gone. No new profiles. No Recovery dates past today. All is lost.

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

more options

Just changed computers. Signed in to firefox and my bookmarks are gone. Only option when I go to Recover is for today's date - so just the default stuff. I looked to see if Firefox had created a new profile, and I'm just seeing the one default folder.

I had a TON of bookmarks... crap.

Just changed computers. Signed in to firefox and my bookmarks are gone. Only option when I go to Recover is for today's date - so just the default stuff. I looked to see if Firefox had created a new profile, and I'm just seeing the one default folder. I had a TON of bookmarks... crap.

All Replies (1)

more options

Do you have access to the old computer, so you can try to create a backup of your bookmarks?

Note that you lose all data stored on the Sync server if you reset the password of the Sync account in case you forgot the password.