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why do you ask me to fill out a satisfaction survey before I've used your site?

  • 1 reply
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  • Last reply by philipp

deedeek
deedeek
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I'm only asking this question in order to help:

I had NEVER visited the support site before and I was presented with a survey regarding my satisfaction with the site. I closed the popup with the request because I'd NEVER VISITED BEFORE; how would I have an opinion to share?

Since then, I have not been able to get the request to fill out this survey. However, I do have an opinion: this is a very good site and addressed my issue directly and showed me privacy features I was unaware of but DELIGHTED to discover. Thank you.

Also, it is my opinion that y'all ought not ask people who don't have a history of visiting your site what their opinion is. False data is worse than no data.

I'm only asking this question in order to help: I had NEVER visited the support site before and I was presented with a survey regarding my satisfaction with the site. I closed the popup with the request because I'd NEVER VISITED BEFORE; how would I have an opinion to share? Since then, I have not been able to get the request to fill out this survey. However, I do have an opinion: this is a very good site and addressed my issue directly and showed me privacy features I was unaware of but DELIGHTED to discover. Thank you. Also, it is my opinion that y'all ought not ask people who don't have a history of visiting your site what their opinion is. False data is worse than no data.

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philipp
philipp
  • Moderator
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hi, if i remembered it right, those survey asks for an email & will follow up after 24 hours to see if you actually found what you were looking for...

glad that the content on sumo (support.mozilla.org) was helpful to you in any case :))