We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video downloadhelper installed but not showing logo etc on firefox toolbar so what is wrong?

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by guigs

elsdjam
elsdjam
more options

After installing video downloadhelper on Firefox, which was stated as successful, I have not seen the updated toolbar with the animated three balls logo and its arrow on my current Firefox toolbar, I have used downloadhelper in the past many times. but recently lost the animated three balls etc when trying to change my default search engine from yahoo to ask, and I suspect that my Firefox settings were altered inadvertently in error. Please advise what settings should be enabled/disabled to get video downloadhelper running again as it did in the past.

Regards, James

.

After installing video downloadhelper on Firefox, which was stated as successful, I have not seen the updated toolbar with the animated three balls logo and its arrow on my current Firefox toolbar, I have used downloadhelper in the past many times. but recently lost the animated three balls etc when trying to change my default search engine from yahoo to ask, and I suspect that my Firefox settings were altered inadvertently in error. Please advise what settings should be enabled/disabled to get video downloadhelper running again as it did in the past. Regards, James .

All Replies (1)

guigs
guigs
more options

HI elsdjam, Rule of thumb, reinstalling may help, however your best place to search for help is in the add on's forum or their support site listed on the add on's download page: