have already tried plugins suggested by firefox my firefox still keeps crashing when using MOOC site futurelearn.com I don't understand and trying do course
I am taking a poetry course on futurelearn.com it has said it won't let me submit report when it crashes. I have used this site before and had no problems even with Firefox which I have updated. I have updated 2 java things and another adobe reader which my computer said it had already. all it says on my reports it was submitted to windows my internet has crashes at least 10 times in 2 weeks. Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 40.0.3.5716
I don't have time for this rubbish I have only 2 more weeks of this course cannot complete if I can't stay logged onto the course. I have done everything instructed.
All Replies (8)
What won't let you submit a crash report? What do you see?
Some of your crash reports weren’t sent to the Mozilla Servers.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
- This Source Code Form is subject to the terms of the Mozilla Public
- License, v. 2.0. If a copy of the MPL was not distributed with this
- file, You can obtain one at http://mozilla.org/MPL/2.0/.
- This file is in the UTF-8 encoding
[Strings]
- LOCALIZATION NOTE (isRTL):
- Leave this entry empty unless your language requires right-to-left layout,
- for example like Arabic, Hebrew, Persian. If your language needs RTL, please
- use the untranslated English word "yes" as value
isRTL= CrashReporterTitle=Crash Reporter
- LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")
CrashReporterVendorTitle=%s Crash Reporter
- LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.
CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s
- LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!
CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry
- LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.
CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.
- LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.
CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send…
- LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.
Quit2=Quit %s
- LOCALIZATION NOTE (Restart): The %s is replaced with the product name.
Restart=Restart %s Ok=OK Close=Close
- LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1
CrashID=Crash ID: %s
- LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.
CrashDetailsURL=You can view details of this crash at %s ErrorBadArguments=The application passed an invalid argument. ErrorExtraFileExists=The application didn't leave an application data file. ErrorExtraFileRead=Couldn't read the application data file. ErrorExtraFileMove=Couldn't move application data file. ErrorDumpFileExists=The application did not leave a crash dump file. ErrorDumpFileMove=Couldn't move crash dump. ErrorNoProductName=The application did not identify itself. ErrorNoServerURL=The application did not specify a crash reporting server. ErrorNoSettingsPath=Couldn't find the crash reporter's settings. ErrorCreateDumpDir=Couldn't create pending dump directory.
- LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.
ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version.
--I have updated my firefox recently a few days ago. SG
I tried the safe mode thing and looked for those reports I can't find them
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
FredMcD said
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Application Basics
Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
Name: 360 Internet Protection Version: 5.0.0.1001 Enabled: false ID: WebProtection@360safe.com
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
Adapter Description: Mobile Intel(R) 945 Express Chipset Family Adapter Drivers: igdumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x27a2 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (7.0.6002.23771) Driver Date: 2-11-2008 Driver Version: 7.14.10.1437 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 00000000 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.blacklist.direct2d: 3 media.gmp-eme-adobe.lastUpdate: 1442524081 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1442524083 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442626640 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442526047 places.history.expiration.transient_current_max_pages: 53409 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1442526046
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
I am supposed to start week 3 of my course next week I can't even get half way right now. If I can't get this fixed by tomorrow I will have to do double work next week which I don't have time for. Very hard to focus on course with this happening.
All Crash Reports (including 2 pending crashes in the given time range)
We need to see those reports. Follow the instructions above.
I have done it's right there if that isn't what you need I can't get something I don't have. I will just have delete firefox period as it's useless to me now and cost me my course.