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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

garchiba
garchiba
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I have tried all of the recommended approaches to get Firefox to install and run. It will not launch. I have uninstalled and re-installed it a dozen times. I can't run it in safe mode as it will never successfully launch. I am running on a windows 8.1 OS.

Below is the most recent version of the crash reporter file:


bp-c822eafb-7382-42a2-8df0-dca482150109

I have tried all of the recommended approaches to get Firefox to install and run. It will not launch. I have uninstalled and re-installed it a dozen times. I can't run it in safe mode as it will never successfully launch. I am running on a windows 8.1 OS. Below is the most recent version of the crash reporter file: bp-c822eafb-7382-42a2-8df0-dca482150109

Chosen solution

That is a problem with networksniffer.dll as you can see in the crash report.

  • Firefox 34.0.5 Crash Report [@ networksniffer.dll@0x33f5 ]

You will have to disable this software for Firefox and contact the developer for support.

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

That is a problem with networksniffer.dll as you can see in the crash report.

  • Firefox 34.0.5 Crash Report [@ networksniffer.dll@0x33f5 ]

You will have to disable this software for Firefox and contact the developer for support.