Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

sending email does not work

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by petevdweg

petevdweg
petevdweg
more options

I upgraded to the most current version to see if the spell checker would not cause a freeze up and now no longer able to send emails , no change to the setup for the account and tried making new account and will not configure the mail server or find it . still possible to receive emails version 31.1.1 was working for emails both ways , after up grading 31.1.2 does not work , spell checker still cause it to freeze , everything would fine with a version 15 , emails and spell checker , version 31.1.1 first had the problem with the spell checker thought upgrading to 31.1.2 might fix it , now even worst off

I upgraded to the most current version to see if the spell checker would not cause a freeze up and now no longer able to send emails , no change to the setup for the account and tried making new account and will not configure the mail server or find it . still possible to receive emails version 31.1.1 was working for emails both ways , after up grading 31.1.2 does not work , spell checker still cause it to freeze , everything would fine with a version 15 , emails and spell checker , version 31.1.1 first had the problem with the spell checker thought upgrading to 31.1.2 might fix it , now even worst off

Chosen solution

Hi petevdweg

I can send and receive email using gmail and zimbra mail using Thunderbird 31.1.2 on both Mac and Windows.

In order to provide the best possible comments or advice and to save time, the community will need more troubleshooting details (in particular exact error messages if any, your exact Thunderbird settings for sending and receiving email - screenshots preferred; your OS, Thunderbird version and the other details mentioned below). But, I also wanted to suggest these links as we frequently find that problems relate to these issues:

  1. Does Thunderbird work in TB Safe mode? https://support.mozilla.org/en-US/kb/safe-mode
  2. Perhaps your passwords for some reason aren't being recognized? If so try deleting your SMTP password and your incoming (POP or IMAP password) : https://support.mozilla.org/en-US/kb/cannot-send-messages
  3. If you are on Windows, please double check that your anti-virus and firewall programs are configured for the version of Thunderbird you are using. Some anti-virus programs require a manual configuration to re-allow Thunderbird after each Thunderbird upgrade. If that doesn't help please try *briefly* turning off anti-virus and see if that helps. More info and some anti-virus workarounds are here: https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

If the above doesn't help, the community needs more detailed troubleshooting information to help you

Please reply with complete details:

  1. firewall and anti-virus software versions if any,
  2. Operating System (Windows XP?)
  3. ISP, mail service provider,
  4. the output from Thunderbird when you select Help | Troubleshooting Information
  5. what add-ons you have installed if any
  6. exact error message, what you did, what you expected, what happened, etc.
Read this answer in context 👍 0

All Replies (2)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Chosen Solution

Hi petevdweg

I can send and receive email using gmail and zimbra mail using Thunderbird 31.1.2 on both Mac and Windows.

In order to provide the best possible comments or advice and to save time, the community will need more troubleshooting details (in particular exact error messages if any, your exact Thunderbird settings for sending and receiving email - screenshots preferred; your OS, Thunderbird version and the other details mentioned below). But, I also wanted to suggest these links as we frequently find that problems relate to these issues:

  1. Does Thunderbird work in TB Safe mode? https://support.mozilla.org/en-US/kb/safe-mode
  2. Perhaps your passwords for some reason aren't being recognized? If so try deleting your SMTP password and your incoming (POP or IMAP password) : https://support.mozilla.org/en-US/kb/cannot-send-messages
  3. If you are on Windows, please double check that your anti-virus and firewall programs are configured for the version of Thunderbird you are using. Some anti-virus programs require a manual configuration to re-allow Thunderbird after each Thunderbird upgrade. If that doesn't help please try *briefly* turning off anti-virus and see if that helps. More info and some anti-virus workarounds are here: https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

If the above doesn't help, the community needs more detailed troubleshooting information to help you

Please reply with complete details:

  1. firewall and anti-virus software versions if any,
  2. Operating System (Windows XP?)
  3. ISP, mail service provider,
  4. the output from Thunderbird when you select Help | Troubleshooting Information
  5. what add-ons you have installed if any
  6. exact error message, what you did, what you expected, what happened, etc.
petevdweg
petevdweg Question owner
more options

Strange , everything is working fine today out going mail and spell checker. Yesterday even with powering down, restarting the computer ( desk top ) figured that should have resolved any run time issues . Tried making new accounts , removing accounts , resulting with the same problems , go figure eh ? No changes to the setup from yesterday , worked first time. Didn't confirm with the ISP about the mail server , mainly because the problem happened at the same time as the upgrade was done . As for the spell checker again nothing was done today , yesterday I installed a different dictionary with no difference in making it work or not hang and reverted back to the default yesterday to .

thanks for responding back , Pete