Firefox freezing upon waking computer from sleep
I have a new windows 8 computer and I just downloaded FF 32.0.2 but whenever I have a window open and I put my computer to sleep FF stops responding upon waking it. Found an old help thread from a year ago with people having the same issue, but it was unsolved.
All Replies (6)
hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Ran all updates available to me and disabled hardware acceleration but I'm still having this issue. Know of anything else I might try?
could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum?
Application Basics
Name: Firefox Version: 32.0.2 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Webroot Filtering Extension Version: 1.0.0.40 Enabled: true ID: webrootsecure@webroot.com
Name: XKit Version: 7.4.4 Enabled: true ID: xkit@studioxenix.com
Name: Webroot Password Manager Version: 2.5.0 Enabled: false ID: {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}
Graphics
Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x0a16 DirectWrite Enabled: false (6.3.9600.17111) Driver Date: 3-11-2014 Driver Version: 10.18.10.3496 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140917194002 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20140917194002 browser.startup.homepage_override.mstone: 32.0.2 dom.mozApps.used: true extensions.lastAppVersion: 32.0.2 font.internaluseonly.changed: true general.autoScroll: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1411448881 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1411183318
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC
NSSSMIME Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC
NSSSSL Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC
NSSUTIL Expected minimum version: 3.16.4 Version in use: 3.16.4
Experimental Features
thanks, can you try reproducing the problem while keeping your addons disabled once too? otherwise i'd recommend filing a bug report about that issue at bugzilla.mozilla.org so that developers will take a closer look at it.
the same thing happened with FF in safe mode, so i will submit a bug report. thank you.