Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Chart pages slip rapidly to the right all the time. Have reloaded MT4.

  • 2 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas cor-el

q29052006
q29052006
more options

I use the MT4 Trading Platform for trading Currencies The Pages are not stable, and a small icon wrapped round the cursor appears , momentarily sometimes, exactly like a Slide mechanism in the centre of a file holding pages , which you slide to release the metal strip holding the pages together.. It has 2 tiny arrows on it above and below the cursor pointer. I have no idea where the little icon comes from.Sometimes I can halt the rapid slide, but only after it has raced about 4 Pages to the right.

I have downloaded a fresh MT4 Platform as instructed by my Broker but the problem persists. Since it began, at least 2 months ago I have downloaded a fresh Firefox, but that didn't cure it.

I use the MT4 Trading Platform for trading Currencies The Pages are not stable, and a small icon wrapped round the cursor appears , momentarily sometimes, exactly like a Slide mechanism in the centre of a file holding pages , which you slide to release the metal strip holding the pages together.. It has 2 tiny arrows on it above and below the cursor pointer. I have no idea where the little icon comes from.Sometimes I can halt the rapid slide, but only after it has raced about 4 Pages to the right. I have downloaded a fresh MT4 Platform as instructed by my Broker but the problem persists. Since it began, at least 2 months ago I have downloaded a fresh Firefox, but that didn't cure it.

All Replies (2)

guigs
guigs
more options

q29052006:

What is the icon that appears, and are there any other places where this happens? If so, try to play around with the computer's mouse options and see if the chart slider still does that.

  • For Windows 7: Go to Start>Control Panel>Mouse>Pointers
  • It may be accessibility option, to turn this off go to Options > Advanced tab>In the General Tab Uncheck this box

However, since you said you are not sure where it comes from, ask your Broker if that is the expected behavior of the cursor for the MT4 Platform. If it works on another computer differently it may be malware, *hope not* but if so try running a virus scan on your computer.

Maybe also try contacting the support for your Platform? I am not sure what the name of it is, but we are happy to help if these work arounds do not solve the issue. We look forward to hearing from you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable auto-scrolling in case you are activating this feature by accident.

  • Tools > Options > Advanced > General: Browsing: "Use autoscrolling"