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Use 2 monitors. 1st Firefox 21.0 OK. 2nd hangs 60 sec. Some downloads hang.

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rodolfo09
rodolfo09
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Using Windows XP (fully updated), Firefox 21.0, 2 monitors, DSL Norton Internet Security. Installed iLivid.com apps (reported to be safe). It modified Firefox (FF). I uninstalled it. Probs appeared. First opening of FF works OK. Second opening now hangs for ~60 seconds and then opens. Same for 3rd opening. Sometime data downloads hesitate. Have tried all Mozilla web site suggestions, including FF reinstall. I did not uninstall FF first, but assumed that the download/install would override the current version (21.0) Not fixed. I'm baffled and need help. I use my computer for stock market and other secure stuff and need to trust it. Can't now. HELP.

Thanks, Stan

Using Windows XP (fully updated), Firefox 21.0, 2 monitors, DSL Norton Internet Security. Installed iLivid.com apps (reported to be safe). It modified Firefox (FF). I uninstalled it. Probs appeared. First opening of FF works OK. Second opening now hangs for ~60 seconds and then opens. Same for 3rd opening. Sometime data downloads hesitate. Have tried all Mozilla web site suggestions, including FF reinstall. I did not uninstall FF first, but assumed that the download/install would override the current version (21.0) Not fixed. I'm baffled and need help. I use my computer for stock market and other secure stuff and need to trust it. Can't now. HELP. Thanks, Stan

All Replies (2)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
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  • Top 10 Contributor
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See these threads and pages about searchqu/searchnu:

Try to disable hardware acceleration in Firefox.