Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I keep getting unsolicited adverts appaering on webpages, what can I do to stop them?

  • 7 vastust
  • 5 on selline probleem
  • 1 view
  • Viimati vastas cor-el

more options

On certain internet pages adverts keep appearing at the top or sides of the screen. It doesn't happen on facebook, but happens loads on the bbc and ebay sites. Some of these ads are quite explicit. I don't want them on the internet anyway but even more so because my 4yr old granddaughter uses my computer sometimes

On certain internet pages adverts keep appearing at the top or sides of the screen. It doesn't happen on facebook, but happens loads on the bbc and ebay sites. Some of these ads are quite explicit. I don't want them on the internet anyway but even more so because my 4yr old granddaughter uses my computer sometimes

All Replies (7)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Ok, so I ran the Microsoft safety scanner but the ads are still there, what can I do next please? Thanks

more options

did you try the other programs?

more options

I haven't so I will do now.

more options

ok, I've done that and the ads are still coming up....Help?

more options

Is your computer as a whole running slowly?

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.