We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

BBC iplayer favorites will not remain saved, they used to. What can I do?

  • 2 vastust
  • 42 on selline probleem
  • 4 views
  • Viimati vastas AndyH_BBC

Rosamond
Rosamond
more options

Hi I have the latest verson of firefox. When I select programmes for the favorites list on BBC iplayer, they appear on the list, but if I close the programme and re-open it they have vanished. When I do the same thing in Internet Explorer, on the same pc, it is fine, they remain on the list. What is the problem and how do I fix it?

Hi I have the latest verson of firefox. When I select programmes for the favorites list on BBC iplayer, they appear on the list, but if I close the programme and re-open it they have vanished. When I do the same thing in Internet Explorer, on the same pc, it is fine, they remain on the list. What is the problem and how do I fix it?

All Replies (2)

iliff
iliff
more options

Is it a sign-in problem? When this happened to me it was not the browser itself but rather the fact that I had saved some favourites while I was signed out. So when I noticed and signed back in again they were gone.

µ

AndyH_BBC
AndyH_BBC
more options

A change in version 7 of Firefox which has been made to improve the security of the browser and is related to cross domain scripting vulnerabilities has had the unfortunate side-effect of breaking the favourites functionality in iPlayer. The iPlayer development team are currently working on a way to rectify the situation and can only apologise for the inconvenience caused.