i loaded firefox 5, now all i have is a purple surround with a white screen, how do i get rid of this and go back to the old version of firefox????
i was using the previous version of firefox and it worked fine, the new version firefox 5 came up to down load so i did this and now when i press the firefox icon all that comes on screen is a blank firefox window....purple surround with blank window..
i have vista basic...
All Replies (1)
Your profile might have been corrupted during the upgrade. I suggest trying a new profile. Close Firefox, then on the Windows start menu, type or paste this into the Run or search box:
firefox.exe /ProfileManager
Create a new profile, which will be more or less plain vanilla. Assuming that works normally, you can move key settings like bookmarks from your problem profile to the new profile, see: Recovering important data from an old profile.
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If that doesn't work, here's the process to roll back.
Due to security vulnerabilities, rolling back to Firefox 4.0.1 is not recommended. Firefox 3.6.18 would be the safer choice.
First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older
Close Firefox 5.
You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.
Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.
Note: When you first start up, you might be in the new blank profile. In that case, close Firefox and use the profile manager to switch back to your default profile.