Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Newly downloaded version icon won't drag into Applications folder because I "don't have sufficient privileges" - what does that mean & how do I fix it?!

  • 3 vastust
  • 13 on selline probleem
  • 3 views
  • Viimati vastas cor-el

more options

I opened a new window in Firefox, which was still open from last night. I saw the notice: URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! So, I clicked on the download which ran fine. At step 3, drag the Firefox icon to the Applications icon, a pop up said I didn't have sufficient privileges to do that. What does this mean and how do I fix it?! Thank you, Allison

I opened a new window in Firefox, which was still open from last night. I saw the notice: URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! So, I clicked on the download which ran fine. At step 3, drag the Firefox icon to the Applications icon, a pop up said I didn't have sufficient privileges to do that. What does this mean and how do I fix it?! Thank you, Allison

All Replies (3)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Excellent! It worked, thanks hugely!

more options

You're welcome

Muudetud cor-el poolt