We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Recovering Bookmarks

  • 3 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

more options

Windows 10 has been reinstalled but my Firefox bookmarks have disappeared. How do I recover these bookmarks?

Windows 10 has been reinstalled but my Firefox bookmarks have disappeared. How do I recover these bookmarks?

All Replies (3)

more options

Hi Mark, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one. The bookmark backup files are in a folder named bookmarkbackups in each profile. The creation data and number of items is coded into the file name. You can copy promising files to the Desktop to try in a Restore.

Anything so far?

more options

Thanks - I didn't reinstall it. I was having problems with the PC so it was taken away for repair. I think most things were wiped from the PC. The folder Windows.old is not there.

more options

Contact the repair center and ask questions. If they wiped the drive . . . .