Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

DuoLingo only opens in private window

  • 3 vastust
  • 1 on selline probleem
  • 4 views
  • Viimati vastas cor-el

DuoLingoUserBP
DuoLingoUserBP
more options

In a normal window the DuoLingo page is just blank. There is no rotating symbol that the page is still loading. Opening the DuoLingo.com site in a private window works fine. It also works fine in other browsers. This problems just began when I got a new Mac and transferred all my former data from a Time Machine Backup. There was a complication of changing user name on the new Computer, so I think the DuoLingo problem might be related to ID or permissions or something.

In a normal window the DuoLingo page is just blank. There is no rotating symbol that the page is still loading. Opening the DuoLingo.com site in a private window works fine. It also works fine in other browsers. This problems just began when I got a new Mac and transferred all my former data from a Time Machine Backup. There was a complication of changing user name on the new Computer, so I think the DuoLingo problem might be related to ID or permissions or something.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
DuoLingoUserBP
DuoLingoUserBP Küsimuse esitaja
more options

Tried everything suggested: emptied cache, removed cookies, safe mode. Still DuoLingo doesn't open in a normal window. Only a private window.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.