Firefox crashes
Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012.
Seemed to start when 37.02 was updated. Tried refresh and clean re-install. Has lost all saved bookmarks and data in the re-install. Also crashes in safe mode. Virus and malware scans clear. Cannot get Firefox stable for long enough to submit this query, so I have had to do it through IE
ID: c064d4a7-e815-4754-8212-8957a2150501
Valitud lahendus
The crash report flagged these programs;
Rooksbas.DLL = Windows
rapportutil.dll = Rapport@ Trusteer Ltd
RapportTanzan370.dll = Rapport
RapportGP.dll = Rapport
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.
Now check Firefox. how is it running? (I did not say to install Rapport)
Loe vastust kontekstis 👍 1All Replies (5)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in save mode;
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Also while still in Safe Mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
I have turned off hardware acceleration. No crash yet!
Here is the list of crash reports
Report ID Date Submitted
bp-c064d4a7-e815-4754-8212-8957a2150501
01/05/2015 11:00
bp-850d3a1c-263d-45a4-a658-df43a2150430
30/04/2015 12:45
bp-22dd9483-8ee7-461e-93e0-7af1f2150430
30/04/2015 09:55
bp-a1476dc6-8f23-467a-8096-a9c0c2150429
29/04/2015 08:35
bp-6d18e779-068b-4046-9937-69be62150428
28/04/2015 10:51
bp-d8cb2009-72b4-49a5-aae3-f7bd02150428
28/04/2015 10:02
bp-ab9d67ff-a2cd-451a-aa50-3320b2150406
06/04/2015 14:11
bp-3a23eb3a-9289-465f-b631-d7dc12141210
10/12/2014 16:13
bf059fa2-975a-4087-9330-5ca5730e2168
14/03/2014 18:05
Valitud lahendus
The crash report flagged these programs;
Rooksbas.DLL = Windows
rapportutil.dll = Rapport@ Trusteer Ltd
RapportTanzan370.dll = Rapport
RapportGP.dll = Rapport
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.
Now check Firefox. how is it running? (I did not say to install Rapport)
Running well now. Scans and reboots seem to have reset something!
Ta
Iain
Good to hear. Now you can try Rapport. If there is any problem, shut it down.