Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I have to force close firefox?

  • 5 respuestas
  • 6 tienen este problema
  • 14 visitas
  • Última respuesta de cor-el

more options

I can close a "firefox window" but I can rarely completely close firefox the proper way. Whenever I try to close firefox it won't close. I have to force close it.

I can close a "firefox window" but I can rarely completely close firefox the proper way. Whenever I try to close firefox it won't close. I have to force close it.

Todas las respuestas (5)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

I do that every few days and the problem persists.

more options

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.

You can also check for problems caused by extensions and plugin (safe mode doesn't disable plugins).

more options

I am on mac so it might work differently.

more options

So, using "Firefox > Quit" doesn't close Firefox?

Does this still happens if you disable all plugins and extensions as a test?