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after opening a certain website, I can't close firefox anymore

  • 3 respuestas
  • 24 tienen este problema
  • 4 visitas
  • Última respuesta de tonie3

sierui
sierui
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I opened a website in google and I got a tiny webpage saying: This page on http://protectremovevirusxpnow.com says: Windows Security has found critical process activity on your system and will perform fast scan of system files. The only button you can press is OK. I have no windows running on my MAC. Also the tabs are gone, except the tab Firefox. But you can't close firefox. The only thing I can do is to shutdown the whole computer by the powerbutton. What can I do? Thanks,

I opened a website in google and I got a tiny webpage saying: This page on http://protectremovevirusxpnow.com says: Windows Security has found critical process activity on your system and will perform fast scan of system files. The only button you can press is OK. I have no windows running on my MAC. Also the tabs are gone, except the tab Firefox. But you can't close firefox. The only thing I can do is to shutdown the whole computer by the powerbutton. What can I do? Thanks,

Todas las respuestas (3)

tonie3
tonie3
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Hi sierui,

I have the same problem. Don't know what to do though so not entirely helpful there! But I found the same issue on this thread - https://support.mozilla.com/is/questions/811477 - although none of the answers are particularly useful for mac users, there might be a slight chance that someone will resolve the problem in the near future.

Also, after rebooting my mac, it seems the pop up window with the message 'Windows Security has found ........' didn't pop again.

johnnytucats
johnnytucats
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Instead of restarting your Mac, you can "Force Quit" Firefox. In the Apple Menu, select "Force Quit...", then select Firefox and Force Quit.

tonie3
tonie3
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I did do that beforehand, but force quitting firefox didn't resolve the issue at all, after I restarted firefox again the pop up came up straight away. Obviously reopening the last webpage.

I have now switched to google chrome for the time being as this issue seems to be strongly related to firefox itself.