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Messages won't download on one email account since 115 update

  • 55 respuestas
  • 27 tienen este problema
  • 1 visita
  • Última respuesta de Roland Tanglao

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Hi,

I am a longtime Thunderbird user. I have 3 email accounts that I check via Thunderbird. I am having issues on just one of those accounts since the 115 Supernova update. I see the message "checking inbox for new messages" but they are not downloading. I have ATT email through Yahoo, and I can log into Yahoo Mail (webmail) and see the messages there ... they suddenly are just not downloading to Thunderbird.

I have tried:

compacting folders Thunderbird safe mode Windows safe mode with networking turning my antivirus off temporarily moving all emails in that account Inbox to a backup folder

I'm frustrated and need to download mail - can you please help me?! Thanks!

Hi, I am a longtime Thunderbird user. I have 3 email accounts that I check via Thunderbird. I am having issues on just one of those accounts since the 115 Supernova update. I see the message "checking inbox for new messages" but they are not downloading. I have ATT email through Yahoo, and I can log into Yahoo Mail (webmail) and see the messages there ... they suddenly are just not downloading to Thunderbird. I have tried: compacting folders Thunderbird safe mode Windows safe mode with networking turning my antivirus off temporarily moving all emails in that account Inbox to a backup folder I'm frustrated and need to download mail - can you please help me?! Thanks!

Todas las respuestas (15)

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Long time Thunderbird user that also cannot receive emails after the 115.3.2 update. Clicking on get mail does nothing, it gives no error message, no notification of any kind. I can send mail OK.

I contacted my IP source, Empire Access, they said everything is OK at their end. My email account with them works fine and my gmail account works fine. Messages from my gmail get passed along to my IP mail account and Thunderbird is linked

I hope this issue gets resolved because I really don't want to go through the pain in the butt off using a new program.

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glindathegood,

Secure mail key - yes, AT&T/Yahoo required OAuth for their products starting a few years ago so I have had OAuth for a while now.

Secure mail key and OAuth2 authentication are two entirely different things.

INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext

As per your troubleshooting information above you're not using OAuth2 authentication, so you have to use a secure mail key. https://www.att.com/support/article/email-support/KM1240308

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It's good to see so many people trying to solve this issue with TB 115. I've avidly read/attempted/tried all of them without success. It's gotten too difficult to use/troubleshoot being a "average" person, so I have moved on away from TB entirely. Went to a paid mail program that has tech support, love it. Good luck to everyone still working to solve the issue.

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I had the same problem, not receiving mail mail after the last upgrade. After checking on the many support sites I decided to do as suggested above. I switched from Normal Password to OAuth and tried Get Messages and Thunderbird began contacting my provider (it didn't do that after the upgrade). It did not retrieve mail but it was actually doing something. I switched back to normal password, tried Get Messages again and was asked to enter my password. After doing so I am now receiving mail again. Hope this continues and is a bit helpful.

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Mike, thanks, that sounds like a good tip! I appreciate all the people who have shared tips here.

My Thunderbird is running now again after last week's update. I am guessing whatever was going on between TB and Yahoo Mail (which seems to be a common denominator for many of us) was resolved by this. I hope everyone else here also finds TB working again!

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Has anyone tried the Thunderbird 4 beta software to see if that would fix the download issue in this thread?

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Joe73 said

I have come to the opinion that deleting TB, rebooting the computer and re-installing TB is useless. I've deleted all old download files, webmail files, any older file/cache that even remotely refers to TB or mozilla. When the "new" TB file loads up it looks exactly like the deleted version up to and including any emails or address's. The new program should, I think, come in blank, new and requiring initial account setup. It doesn't.

Reinstalling the program itself rarely fixes anything because the problem usually has nothing to do with the program but is related to your profile data which includes everything to do with the accounts.

When the new TB was started - before you could perform any set up an account - it shows all your original emails account etc - WHY because all the profile data is not stored in the same location as the program for very obvious reasons and it seems you did not delete it.

If anyone has a connection problem regarding a pop mail account then are are a couple of things that frequently cause download issues.

1. Account Settings are not up to date. Do not use old insecure server settings when more secure settings are available.

2. Anything to do with 'Passwords' for accounts that use a Yahoo server must set up 2FA and generate an app specific password to use in Thunderbird. This does not apply if anyone is using Auhentication Method: Oauth. But if using Authentication Method: Normal Password' then you need to use an app generated password and this applies to both incoming and outgoing smtp server settings. Please read.

3. Pop accounts do have limits on number of emails they can store on server. Reach that limit and suddenly you cannot send or cannot receive emails until emails are deleted off the server via webmail. Meaning if you delete a few old emails via webmail account then suddenly it starts working again, but not for long. In webmail account perform a serious major deletion of all your old emails. This problem particulary effects POP mail accounts because they do not get offered as much space as IMAP and people forget to delete old mail from webmail accounts, they tend to download and leave copy on server.

4. Sometimes a blockage occurs due to a bad email. Usually fixed by emptying the webmail server Spam folder or access webmail Inbox - read and move to another foler or delete the oldest email which has not been downloaded to Pop account.

5. Anti-Virus products intervening downloads, scanning etc and causing non responsive issues so server times out or they think an email is no good so they end up trying to fix a file not understanding it may contain hundreds of emails. Basic rule do not let any AV mess around with your storage of mail.

Please note: Thunderbird does not show remote content by default for a good reason. Do not be conned by emails that tempt you to clickon stuff which has a different link than it seems or open any attachment because you are curious. Any bad email will not cause a problem providing you do not start trying to be curious about attachments or randomly start clicking on links. Simply delete the email and then compact the folder and email is gone - zapped and does not need to 'fixed' by any AV. If you like using a AV to scan incoming documents which is a reasonable function, then do not let AV scan profile folders in scheduled scans and set up AV to ask what to do - never fix anything automatically until you know what it's fixing. Never let it fix anything to do with Thunderbird. There are other ways of dealing with it which are just as easy and less risky of losing emails.

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I tried everything and then decided to add a new secure password from AT&T to fix my Thunderbird not getting email issue. Logged into my AT&T account and clicked on chat and asked the robot how to manage my secure passwords since I had one from years ago and that did not work when I tried it. The robot gave detailed instructions and the new secure password worked. Some other documentation on AT&T's server said that they recently changed to requiring a secure password for mail accounts and specifically mentioned Thunderbird as not being able to handle secure passwords. But the secure password solved my Thunderbird not getting email problems. Hope it lasts. The secure password shows up in my Thunderbird passwords for my login.yahoo.com So if you get a secure password, just enter it when Thunderbird asks for your password. Why several people at the Yahoo help desk did not tell me this shows how bad AT&T help is.

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My last post about my secure password solving all my problems was not totally correct. Checking everything out today I find that the POP version of my AT&T/yahoo/currently account still does not get messages but the IMAP version of my AT&T/yahoo/currently works fine. The POP version says it is checking inbox but never brings down new messages no matter how I change the settings.

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No emails on TB on my laptop since 115 update. Not super tech-savvy, but tried restarting, altering antivirus etc. Same email account on old pc through windows mail still ok, so it looks like a thunderbird issue. I don't use any add-ons.

 Application Basics
   Name: Thunderbird
   Version: 115.4.1
   Build ID: 20231024181440
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.4.1
   OS: Windows_NT 10.0 22621
   OS Theme:
   Launcher Process: Enabled

Multiprocess Windows: 0/0 Fission Windows: 0/0

    Enabled by default

Remote Processes: 2 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 15.3 GB Disk Space Available: 356 GB

Mail and News Accounts

 account1:
   INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext
   OUTGOING: , smtp.westnet.com.au:587, alwaysSTARTTLS, passwordCleartext, true
 account2:
   INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
 Libraries
   Library
   Status
   Expected minimum version
   Version in use
   Path
   RNP (OpenPGP)
   OK
   0.17.0
   0.17.0+PR2073.MZLA.115.4.1
   C:\Program Files\Mozilla Thunderbird\rnp.dll
 Calendar Settings
   Home
   Name
   Value
   Name:
   Type: storage
   Disabled: true
   Username:
   URI:
   Refresh Interval:
   Read-only:
   Suppress Alarms:
   Cache Enabled:
   iMIP Identity: id1
   iMIP Disabled:
   iMIP Account:
   Organizer Id:
   Force Email Scheduling:
   Popup Alarms Supported:
   Alarms on Invitation Supported:
   Max Alarms Per Event:
   Attachment Supported:
   Max Categories:
   Privacy State Supported:
   Priority Supported: true
   Event Supported:
   Task Supported:
   Local Time Supported:
   UTC/GMT Supported:
   Auto-Scheduling Supported:

Crash Reports for the Last 3 Days

Remote Processes

 Type: Count
   GPU: 1
   Isolated Web Content: 1

Add-ons

   Name
   Type
   Version
   Enabled
   ID
     English (Australian) Dictionary
     dictionary
     2.2.1webext
     true
     en-AU@dictionaries.addons.mozilla.org
    Amazon.co.uk
     extension
     1.1
     true
     amazon@search.mozilla.org
     Bing
     extension
     1.0
     true
     bing@search.mozilla.org
     DuckDuckGo
     extension
     1.0
     true
     ddg@search.mozilla.org
     Google
     extension
     1.0
     true
     google@search.mozilla.org
     Wikipedia (en)
     extension
     1.0
     true
     wikipedia@search.mozilla.org
     Language: English (GB)
     locale
     115.4.20231024.181440
     true
     langpack-en-GB@thunderbird.mozilla.org

Security Software

 Type: Name
    Antivirus: Norton 360
    Antispyware:
    Firewall: Norton 360
 Graphics
    Features
    Compositing: WebRender
    Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
    WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)

EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon(TM) Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13044.0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19735 git hash: 6784271c1c62)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)

EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_c

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Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

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dandar said

Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

re :INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext

You will not get anything because you are not using the correct server settings.

The account was initially set up as a POP mail account, but you are trying to use the imap server name with insecure connecton.

According to website: https://help.iinet.net.au/email-settings POP or IMAP incoming use this server name: mail.westnet.com.au Pop Port: 995 Connection SEcurity: SSL/TLS Authentication Method: Normal Password User name: either first part of email address the bit before the '@' OR full email address.

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I had the same issue as recorded by my previous posts. My Pop yahoo/currently account suddenly connected again using Thunderbird a day ago. Hope it lasts. My problem was related to AT&T/yahoo/currently (all the same company but different servers I think) establishing a secure password requirement but Thunderbird's POP server did not seem to have the OAuth2 Authentication method option. I setup a IMAP account in Thunderbird which allowed OAuth2 Authentication and have been receiving my email from that IMAP account. I just checked and Thunderbird's POP account now has an authentication OAuth2 option so my issue may have been fixed that way.

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Toad-Hall said

dandar said

Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

re :INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext

You will not get anything because you are not using the correct server settings.

The account was initially set up as a POP mail account, but you are trying to use the imap server name with insecure connecton.

According to website: https://help.iinet.net.au/email-settings POP or IMAP incoming use this server name: mail.westnet.com.au Pop Port: 995 Connection SEcurity: SSL/TLS Authentication Method: Normal Password User name: either first part of email address the bit before the '@' OR full email address.

Thank you. I had tried switching between pop and imap, but didn't know enough to change the other settings. I have emails again!

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Hi all:

Since glindathegood's question was solved and they were the original question asker, I am locking this thread. If you have issues, please continue in your question thread or start a new question thread.

Cheers! ....Roland

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