Separate Security Issue, please update your Flash 21.0 r0 by romoving it with this as it is to old to update : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Reinstall with Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Hi, it looks like you have some errors in your Video Card Drivers Uninstall and reinstall them since no updates for it. adapterDescription: Intel(R) HD Graphics Family driverDate: 4-10-2011 *https://www.intel.com/content/www/us/en/support/detect.html Please fix them to see if it fixes the issue : direct2DEnabledMessage: [u'blockedDriver'] = bad u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name':