We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am using an MacBook Pro. I accidentally deleted the Thunderbird Profile.

  • 7 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de jsismyrock

more options

I can't restore the profile. So I re-download Thunderbird and try to Re-install it. Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

I can't restore the profile. So I re-download Thunderbird and try to Re-install it. Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

Solución elegida

I got it working!

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (7)

more options
I can't restore the profile.

Why not? Don't you have a backup? Something called Time Machine?

more options

Well I didn't know how to do a backup so Id didn't do a back up the Time Machine didn't work.

more options

Make sure you can see hidden files and folders:


MAC Profile is usually stored here: Mac OS X Profile folders are located here:

  • ~/Library/Thunderbird/Profiles/<Profile name>/

The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder.

'Profile name' folder is usually called 'xxxxxxxx.default', where the x's are letters and numbers. What do you see in the ~/Library/Thunderbird/Profiles folder ? Post an image so the forum can see what you have got stored.


In the ~/Library/Thunderbird folder, there should be a 'profiles.ini' file. Open this using a simple text editor program like Notepad. Post an image of the contents.

more options

None, I told you there is NO Thunderbird Folder in the Library.

more options

Sorry, I try this:

/Macintosh HD/Users/<username>/Library folder

But there is NO Library folder though.

more options

Ok, I did found:

/Macintosh HD/Users/<username>/Library folder

Thunderbird/Profiles/

Nothing in that folder.

more options

Solución elegida

I got it working!