We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

One email account does not appear in Thunderbird's left-hand column.

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Zenos

HarrietS
HarrietS
more options

My (Windows XP) computer has two email accounts plus Local Folders which show correctly under "Mail and News Accounts" in Troubleshooting Information. But Thunderbird has stopped showing one of the accounts in the left-hand column (the directory structure) of its startup page. This account was set up long ago such that the messages are all put in the Inbox of Local Folders instead of in the Inbox of the email account (well, I think Thunderbird is confusing about what's intended there), but it worked fine until recently, and because of this I can still use the email because the Local Folders Inboxes, etc are visible. But because this email account is not shown on the left there is no way to get on the right a corresponding "Email, Accounts and Advanced Features" panel. The second email account (created as a test since this problem occurred) works normally. I have tried the fix described under questions/1141037 but nothing changed. How do I get this account to be displayed?

My (Windows XP) computer has two email accounts plus Local Folders which show correctly under "Mail and News Accounts" in Troubleshooting Information. But Thunderbird has stopped showing one of the accounts in the left-hand column (the directory structure) of its startup page. This account was set up long ago such that the messages are all put in the Inbox of Local Folders instead of in the Inbox of the email account (well, I think Thunderbird is confusing about what's intended there), but it worked fine until recently, and because of this I can still use the email because the Local Folders Inboxes, etc are visible. But because this email account is not shown on the left there is no way to get on the right a corresponding "Email, Accounts and Advanced Features" panel. The second email account (created as a test since this problem occurred) works normally. I have tried the fix described under questions/1141037 but nothing changed. How do I get this account to be displayed?

Solución elegida

It is probably a POP-connected account and set, as you hint, to use the Global Inbox.

Open Account Settings, and in the Server Settings pane, click on "Advanced". Is it set to use the Global Inbox?

Setting it to use its own Inbox should make it re-appear in the list of accounts.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

Zenos
Zenos
more options

Solución elegida

It is probably a POP-connected account and set, as you hint, to use the Global Inbox.

Open Account Settings, and in the Server Settings pane, click on "Advanced". Is it set to use the Global Inbox?

Setting it to use its own Inbox should make it re-appear in the list of accounts.

HarrietS
HarrietS Autor de la pregunta
more options

Thank you; this worked (although I don't understand why it worked fine for years the other way). I would love to know what is the intended purpose of Local Folders since each account has its own folders; I have never been able to find this explained in the Thunderbird help.

Zenos
Zenos
more options

http://kb.mozillazine.org/Local_Folders

I generally use my favourite search engine for Thunderbird information. If it's on the official site then I usually find it, but often there is much good stuff elsewhere.