Need TB to show presence (and # in ()) of junk messages without clicking on junk folder as with inbox.
When TB starts, it logs in to the e-mail accounts and retrieves new inbox messages, turns respective inboxes to blue and shows number of unread messages in parentheses. How can I set it up to do the obvious: do the same with the junk folders, same as Windows Live Mail (that I come from). Otherwise we have to manually click on every junk folder on every e-mail account we have set up to check if anything has been sent there and if so whether it was in error.
Todas las respuestas (17)
What is your account type - POP or IMAP?
POP I guess. Hotmail and gmail. This is same as always (was the same ẃith WLM that I was using until recently). It was why I never really understood the point of comments like "check your spam folder". I could always see whether there had anything been added without checking.
With a POP account Thunderbird does not get the messages which have already been classified as spam on the server. That's probably the reason why you don't see new spam messages in your local junk folder. So you'll need to login to your account via webmail and check the spam folder on the server.
But if I click on the junk/spam folder within TB it shows everything same as with the inbox, sent etc. I don't need to log in via web mail. The problem is that TB does not "ask" for the new messages automatically same as it does with the inbox and does not highlight the junk folder as having x-many new messages, also as it does with inbox.
If it is the way TB has been set up, then I believe it should definitely be changed. Having lived with WLM for several years, I know it is not a technical issue (or at least it wasn't for WLM), but rather a conscious decision or an oversight.
Either way, it is so much more convenient to be automatically warned about sthng having been classified as junk, so that you can just click on only the relevant junk folders and make certain you are not missing legitimate mail.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
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Thank you. Here it goes:
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160526140950 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (imap) mail.uoa.gr:993, SSL, passwordCleartext
OUTGOING: , smtp.uoa.gr:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account13:
INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account14:
INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account15:
INCOMING: account15, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account16:
INCOMING: account16, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account17:
INCOMING: account17, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account18:
INCOMING: account18, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account19:
INCOMING: account19, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.1.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 32214733-cdbf-4a6d-a902-22023df6c31
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1467641983
places.history.expiration.transient_current_max_pages: 57715
plugin.importedState: true
print.printer_HP_Color_LaserJet_2550_PS.print_bgcolor: false
print.printer_HP_Color_LaserJet_2550_PS.print_bgimages: false
print.printer_HP_Color_LaserJet_2550_PS.print_evenpages: true
print.printer_HP_Color_LaserJet_2550_PS.print_footercenter:
print.printer_HP_Color_LaserJet_2550_PS.print_footerleft: &PT
print.printer_HP_Color_LaserJet_2550_PS.print_footerright: &D
print.printer_HP_Color_LaserJet_2550_PS.print_headercenter:
print.printer_HP_Color_LaserJet_2550_PS.print_headerleft: &T
print.printer_HP_Color_LaserJet_2550_PS.print_headerright: &U
print.printer_HP_Color_LaserJet_2550_PS.print_in_color: true
print.printer_HP_Color_LaserJet_2550_PS.print_margin_bottom: 0.393750011920929
print.printer_HP_Color_LaserJet_2550_PS.print_margin_left: 0.393750011920929
print.printer_HP_Color_LaserJet_2550_PS.print_margin_right: 0.393750011920929
print.printer_HP_Color_LaserJet_2550_PS.print_margin_top: 0.393750011920929
print.printer_HP_Color_LaserJet_2550_PS.print_oddpages: true
print.printer_HP_Color_LaserJet_2550_PS.print_orientation: 0
print.printer_HP_Color_LaserJet_2550_PS.print_reversed: false
print.printer_HP_Color_LaserJet_2550_PS.print_scaling: 1,00
print.printer_HP_Color_LaserJet_2550_PS.print_shrink_to_fit: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) HD Graphics 4000
Vendor ID: 0x8086
Device ID: 0x0162
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.4061
Driver Date: 12-18-2014
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
POP I guess.
There isn't a single POP account.
Does the problem affect any particular (IMAP) account? If so, which one? Or Outlook.com accounts only?
Sorry, got the terms mixed up. Just clicked on gmail accounts and there was one junk e-mail in one of them that I only saw (and the folder got bolded and showed "(1)") only after Iclicked on it. So it is the same for both hotmail and gmail.
right click the account in the folder pane and select settings. In server setting for the account, make sure "Allow immediate server notifications when new messages arrive" is selected
Thanks. Already checked in all accounts' settings.
I may have found it!
R-click on junk folder > properties > check "when getting new messages, check this folder".
Will update after checked.
Nope. Still the same...
Please post a screenshot of the folder pane with all folders visible (expanded) for one of the affected accounts. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
While I was saving the screenshot 2 junk folders turned blue with "(1)" next to them. So maybe junk folders are checked some time after inboxes? Will monitor and update.
In the meantime here is the screenshot.
So far Hotmail accounts have been sporadically showing incoming junk. It does appear though that the check is not done at the same time as the inbox, which is totally OK, just so long as junk folders are regularly checked and we are notified of junk mail without having to manually go into each junk folder to check. Will go on checking (also f/ the gmail accounts) and update.
Are you using antivirus?
You have quite a lot of accounts all with the same two providers and it may just not have enough time to service all the folders in all your accounts before having to start over again, particularly if anti-virus scanning of your folders is also taking place in the background.
With accounts provided by multiple providers, Thunderbird is probably able to talk to several servers concurrently. If several of your accounts are all on one provider, I wonder if the server expects you to queue for each account to be accessed serially, one after the other. And if there is any pecking order hierarchy, maybe Junk and Spam are some way down the priorities list.
Modificadas por Zenos el
So far it appears to be a question of time delay, which is not a problem. All I care about is that eventually I get to see all folders having received new junk mail without having to manually click on them one by one.
Only thing I still need to check is whether it also works with gmail after the last settings change I described. I have so far not had a notification.