Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Problem opening website from Google.com search

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de MontyXi

MontyXi
MontyXi
more options

If I search for websites from google.com, I cannot open the results by clicking on the links. However, I can open them by right clicking on a link and selecting "Open link in new tab." I tested searching via yahoo.com, and there is no problem. I think it may have to do with security certificates. I use Kaspersky Total Internet Security.

If I search for websites from google.com, I cannot open the results by clicking on the links. However, I can open them by right clicking on a link and selecting "Open link in new tab." I tested searching via yahoo.com, and there is no problem. I think it may have to do with security certificates. I use Kaspersky Total Internet Security.

Solución elegida

Click the menu button , click help icon or question mark button and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.Check if that works if yes it might due to some addon.

If not try a reset with this reference [[link|https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems]] .Reply if it is not working.Hope it helps.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

premm krishna shenoy
premm krishna shenoy
more options

Solución elegida

Click the menu button , click help icon or question mark button and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.Check if that works if yes it might due to some addon.

If not try a reset with this reference [[link|https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems]] .Reply if it is not working.Hope it helps.

MontyXi
MontyXi Autor de la pregunta
more options

Hi Premm,

Thanks for your help. After a few days Firefox worked normally, so perhaps it reset on its own whatever needed to be reset. I appreciate your description of starting Firefox in safe mode and of resetting my preferences. In the future, if I need these procedures, I'll know how to do them.

Thanks, Gary